This handbook contains the core staffing agency policies and procedures of Supportive Bridge. These policies are designed to ensure safe recruitment, compliance with regulations, and the delivery of high-quality staffing services to our clients. All employees and staff supplied by the agency are expected to follow these policies at all times.
Safer Recruitment Policy
- All applicants will undergo: Identity checks, Right-to-work checks, Enhanced DBS checks, and Employment references (minimum 2, including most recent employer).
- Applicants must provide proof of relevant training (e.g., Care Certificate, mandatory training).
- Any employment gaps will be explained and documented.
- No staff will be deployed until vetting is fully complete.
Equal Opportunities & Diversity Policy
- We do not discriminate based on age, disability, gender, race, religion, or sexual orientation.
- Recruitment, training, and promotion decisions will be based on skills, experience, and merit.
- Any complaints of discrimination will be investigated promptly.
DBS & Vetting Policy
- All staff must have an enhanced DBS before deployment.
- DBS checks will be renewed every 3 years (or updated service monitored annually).
- Staff will not be placed in roles beyond their level of clearance.
Induction & Training Policy
- All staff must complete induction covering: Safeguarding adults & children, Moving & handling, Infection control, Basic life support, Health & safety.
- Training will be refreshed annually or as required.
- Records of staff training will be maintained.
Whistleblowing Policy
- Staff are encouraged to report unsafe practices, misconduct, or risks to clients.
- Concerns may be raised to management in confidence.
- No staff will suffer detriment for whistleblowing in good faith.
Health & Safety Policy
- We will provide training on safe working practices.
- Staff must follow infection prevention and control measures.
- Accidents and incidents must be reported immediately.
- PPE will be provided where required.
Complaints Policy
- Complaints can be made verbally, in writing, or via email.
- Acknowledgement will be sent within 2 working days.
- Investigation and outcome will be provided within 28 days.
- Records of all complaints will be kept and reviewed to improve service.
Code of Conduct
- Be punctual and reliable.
- Treat clients and colleagues with respect.
- Maintain confidentiality.
- Never accept gifts or money from clients.
- Report safeguarding concerns immediately.
- Refrain from alcohol or drugs while on duty.