About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to find a high-performing and customer-focused Café Manager to lead our busy team in Swansea.

Whether it's a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our cafés proudly serve hundreds of people daily. As Café Manager, you will lead and empower colleagues to always put the customer first, delivering outstanding service and driving continued growth.

Reporting into the Area Hospitality Manager, your key responsibilities will include:

Listening and responding to customer feedback and reacting accordingly
Ensuring market-leading availability and thorough resource planning across the store
Working collaboratively with other store managers to lead a supportive, performance-driven department
Efficiently managing people routines, taking accountability for scheduling, absence, performance, and talent conversations
Delivering comprehensive training so team members have the confidence and capability to excel across roles
Building effective relationships with other operating departments and taking a leadership role within the store

About You

Whether you have previous experience in retail, hospitality, the service industry, or travel and tourism, if you have a passion for delivering exceptional customer service, we want to hear from you. We look for:

Experience managing a team in a fast-paced environment
Great communication skills with the ability to share knowledge, experience, and best practices
Ability to build and maintain relationships with key stakeholders across all areas while remaining flexible
Adaptability to change alongside the confidence to challenge effectively
A proactive approach to listening and responding to customers and colleagues alike

Rewards and Benefits

Competitive salary and excellent benefits package
15% uncapped Morrisons discount for you (both in-store and online)
10% discount card for a designated friend or family member
25 days holiday plus 8 statutory holidays (pro rata)
Private Aviva Healthcare plan and annual bonus scheme
GPhC fees paid (where applicable)
Generous company pension contributions with 4x life assurance
Enhanced maternity, paternity, and adoption schemes
MyMorri discount platform offering cashback and instant vouchers with over 850 retailers

Our Hiring Process

Apply Online: Submit your application via our site – it only takes a couple of minutes.
Let's Find Out More: Successful candidates will book an interview slot or speak with our resourcing team.
Interview: Face-to-face or virtual discussions covering your leadership experience and our Ways of Working.
Final Stage: Depending on the role, this may include a second-stage task or presentation.
Decision: Receive prompt updates and support regarding your formal offer.