Customer Assistant – Service

Company: Morrisons (via Supportive Bridge Staffing Agency)

Location: Birtley (DH3 2QH)

Job Type: Permanent, Hourly Paid

Hours: 20 Hours per week

Schedule: Monday to Sunday, 07:00 – 22:00

Closing Date: 24 August 2026

Job Reference: 159299

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to find friendly, approachable individuals to join their Service team in Birtley.

You’ll be giving customers a great experience at the checkouts, self-serve tills, and kiosks. Your main focus will be helping customers with their shop, processing transactions smoothly, and offering great service with a smile—making sure every customer leaves feeling looked after and welcome.

You’ll also be cross-trained to support other parts of the store, such as our famous Market Street or Replenishment teams, making this a fantastic role for a team player ready to help wherever needed!

About You

We are looking for people who are passionate about putting customers first:

Helpful and friendly approach to everyday tasks
Enjoys staying active and being hands-on in a busy, structured environment
Comfortable using equipment safely and following processes
Loves to support customers and resolve their queries effectively

Note: Applicants must be over the school leaver’s age, and some roles may require candidates to be over 18 due to health and safety requirements.

Rewards and Benefits

Competitive salary and excellent benefits
Fully flexible shift patterns
Six weeks holiday (including bank holidays)
15% staff discount in supermarkets and convenience stores from day one
Additional 10% discount card for a friend or family member
Subsidised in-store café or shop floor ranges
Competitive pension and life assurance
Healthcare and wellbeing benefits, including an Aviva Digital GP
Morrisons MyPerks (discounts on high street shopping, cinemas, gyms, and more)
Family-friendly policies (including 26 weeks maternity, adoption, fertility, and neonatal leave)

Our Hiring Process

Apply Online: Submit your application via our site – it only takes a couple of minutes.
Online Assessment: Complete a quick 10–15 minute situational judgement test focusing on customer-first scenarios.
Let's Find Out More: Successful candidates will book an interview slot or speak with our resourcing team.
Decision: Receive prompt updates and support regarding your formal offer.