Job Overview

Position: Neonatal Family Support Worker
Band: Band 3 (£25,760 to £27,476 per year)
Location: Heartlands Hospital & Good Hope Hospital (University Hospitals Birmingham NHS Foundation Trust)
Contract Type: Fixed Term (12 Months)
Working Pattern: Full-Time, Flexible Working (7-day service coverage; no night shifts required)
Closing Date: 2nd August 2026
Reference Number: 304-9018177

About the Role

Supportive Bridge Staffing Agency is partnering with University Hospitals Birmingham (UHB) NHS Foundation Trust to recruit compassionate and dedicated individuals for a Band 3 Neonatal Family Support Worker role within UHB Children's Services.

Working under the direct supervision of registered practitioners, you will provide vital social, emotional, and practical support to families with sick and premature newborns. Operating across inpatient neonatal units, outpatient clinics, and community outreach teams, you will champion family-integrated care, helping parents navigate infant feeding, mental health support, financial signposting, palliative/bereavement care, and discharge preparation.

Key Duties & Responsibilities

Family Advocacy & Engagement: Act as a bridge between families and multidisciplinary teams, encouraging parents to actively participate in ward rounds, care plans, and parent information sessions.
Holistic Wellbeing Support: Promote infant developmental care, safe bonding, and family psychological wellbeing, including support for safeguarding plans and palliative or bereavement care.
Practical Guidance: Assist families with welfare rights, benefit applications, care package negotiations, and social services liaison.
Recreational & Educational Activities: Plan and organize activities to support infant siblings and coordinate educational parent sessions.
Flexible Collaboration: Work flexibly across hospital and community settings to meet the dynamic needs of the neonatal service.

Person Specification

Qualifications (Essential)

GCSE or equivalent in Mathematics and English.
Educated to academic Level 3 (such as an NVQ in Health and Social Care or equivalent relevant experience).

Experience (Essential)

Good understanding of family-centred and family-integrated care.
Basic knowledge of working with children and young people who have additional physical, learning, emotional, or social needs.
Ability to prioritize family needs, work independently under minimal supervision, and maintain accurate records with foundational IT skills.
Awareness of safeguarding protocols for children and vulnerable adults.

Benefits & Additional Information

Salary: £25,760 to £27,476 per annum (Agenda for Change Pay Scheme).
Inclusion: UHB is committed to an inclusive, values-driven culture (Kind, Connected, Bold) and provides reasonable adjustments for staff with disabilities or long-term health conditions.
Checks: This post is subject to a Disclosure and Barring Service (DBS) check.