Customer Team Member (Supportive Bridge Staffing Agency)

Position Overview

Job Title: Customer Team Member
Agency: Supportive Bridge Staffing Agency
Location: Glave Hill Court, Townhead Road, Dalston, Carlisle (CA5 7QS)
Hours: Part-time, 16 hours per week (Permanent contract + regular overtime)
Working Pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week to include at least 2 evening shifts and 1 weekend shift (either Friday after 6 PM, any shift on Saturday, or Sunday).
Salary: £13.04 per hour
Closing Date: 29-07-2026
Job ID: 1069643
Age Requirement: Must be aged 18 or over to apply for this role due to shift times (working before 6:00 AM or after 10:00 PM).

About the Role

Supportive Bridge Staffing Agency is looking for a friendly and motivated Customer Team Member to join our partner store team in Carlisle. Step into a dynamic, fast-moving retail environment where you will play a key role in delivering helpful service and essential community services every day.

Depending on the store, tasks may involve working in the post office or bakery, or helping with online services by picking and packing orders for home delivery. No prior retail experience is necessary, as full, paid training is provided from day one.

Key Responsibilities

Customer Service: Deliver friendly and thoughtful service, welcoming customers and helping to put things right when needed.
Shop Floor & Tills: Work hands-on on the shop floor and operating tills to create a great shopping experience.
Store Standards: Keep shelves fully stocked, maintain price accuracy, check dates and temperatures, and ensure the store is safe, legal, and running smoothly.
Teamwork: Work closely with colleagues to support daily operations.
Community & Membership: Promote Co-op membership and support local community connections.

What You’ll Bring

Age: Must be 18+ to comply with early morning or late-evening working policies.
Passion for People: A genuine enthusiasm for helping others and delivering great customer service.
Flexibility: The ability to work a mixed shift pattern including at least 2 evening shifts and 1 weekend shift as part of a team.
Enthusiasm: An interest in retail and working in a busy store environment (experience is helpful but not required).

Benefits & Perks

Competitive Pay: £13.04 per hour.
Paid Time Off: Starting from 31 days of holiday per year (including bank holidays, pro-rata for part-time colleagues).
Pension Scheme: Up to 10% employer contributions.
Discounts: 30% off all Co-op products in-store.
Financial Flexibility: Access to Wagestream (a money management app giving you flexible access to your pay as you earn it).
Health & Wellbeing: 24/7 access to GP appointments and colleague support programs, plus a Cycle-to-Work scheme.
Career Growth: Full training, career development resources, and great opportunities to build your retail experience.