Funeral Plan Arranger (6-Month Fixed Term)

Position: Funeral Plan Arranger

Location: Covering the South Wales region (Swansea and Cardiff)

Company: Supportive Bridge Staffing Agency (Placing for Co-op Funeralcare)

Pay Rate: £13.47 per hour plus benefits

Contract Type: 6-Month Fixed Term, Part-Time (20 hours per week)

About the Role

We are partnering with Co-op Funeralcare to recruit an empathetic and organized Funeral Plan Arranger for a 6-month fixed-term contract covering the South Wales region. In this role, you will be the first point of contact for funeral plans, delivering an outstanding client experience while managing your own calendar to meet clients, follow up on enquiries, and build relationships in the local community.

Please note: All positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties (preparation, transportation, and personal care) carried out with professionalism, dignity, and respect. Please carefully consider your comfort levels with these responsibilities before applying.

Key Responsibilities

Client Guidance: Provide expert guidance on funeral plans, helping clients understand their options and plan their service in line with regulations and FCA guidelines.
Diary & Record Management: Manage your own calendar—making/receiving client calls and arranging face-to-face visits—while keeping accurate, secure records with discretion.
Branch Collaboration: Work closely with branch teams to provide guidance and administrative support on funeral plan enquiries.

What We Are Looking For

Driving Requirement: A full UK driver’s licence and access to a vehicle (as travel across the South Wales region is required).
Skills & Experience: Experience in sales, customer service, or financial services is advantageous but not required. Excellent communication, organization, and administrative skills are essential.
Empathy & Care: High levels of empathy, discretion, active listening, and a passion for supporting clients during vulnerable times.
Flexibility: Working a variety of shifts between Monday and Friday, 9:00 AM to 5:00 PM.

Perks & Benefits

Competitive Pay: £13.47 per hour plus benefits.
Generous Discounts: 30% off Co-op branded products and 10% off other brands in food stores all year-round.
Holiday Allowance: Pro-rata holiday allowance, rising with service.
Financial Wellness: Wagestream/Stream app access (giving you flexible access to your pay as you earn it) and up to 10% employer pension contributions.
Health & Wellbeing: 24/7 Employee Assistance Programme, virtual GP access, and free eye tests.
Career Growth: Endless career development opportunities, including apprenticeships in a supportive team environment.

Important Pre-Employment Notes

As this role operates under FCA regulation, successful candidates will undergo pre-employment screening checks, including a DBS check, adverse media checks, an occupational health questionnaire, social media checks, and FCA financial integrity checks (identifying CCJs or bankruptcy; credit scores are not checked).