Customer Assistant - Online

Position: Customer Assistant - Online

Location: Kilmarnock (KA1 2PY)

Contract Type: Permanent | Part-Time (12 hours per week)

Shift Pattern: Fully flexible, with availability to work weekdays and weekends

Salary & Package: Competitive Salary + Excellent Benefits Package

Reference: 159465

Closing Date: 16 August 2026

About the Role

As a Supportive Bridge Staffing Agency, we are thrilled to partner with Morrisons to recruit a friendly and customer-focused Customer Assistant - Online for their store in Kilmarnock.

In this fast-paced and structured role, you will be picking and packing customer orders ready for delivery or collection. Using in-store technology to accept orders, find the right products, and prepare them quickly and carefully, you’ll make a real difference to our customers every single day. Flexibility is key, as you will also cross-train to support other store departments like Replenishment and Customer Service.

(Please note: Applicants must be over the school leaver’s age.)

Key Responsibilities:

Picking & Packing: Use in-store technology to accurately select, pack, and prepare customer grocery orders for home delivery or collection.
Customer Service & Tech: Handle online orders with care and speed, ensuring high standards of accuracy and quality.
Structured Routines: Work within a busy, structured environment following clear routines and timed activities.
Cross-Functional Teamwork: Pitch in across other store areas, such as replenishment and customer service, as part of a collaborative team.

About You

We are looking for energetic team players who enjoy staying active, thrive in a structured environment, and put customers first in everything they do.

Essential Requirements:

Approach: A helpful, friendly, and approachable attitude with a passion for delivering great service.
Work Style: Comfortable working in a structured, fast-paced retail environment with in-store technology.
Active & Hands-on: Enjoys a physical, dynamic role that keeps you moving throughout your shift.
Flexibility: Fully flexible availability to work across both weekdays and weekends to meet business needs.

Rewards and Benefits

In return for your dedication, our client offers an incredible suite of benefits to support your work-life balance and future:

Generous Leave: 6 weeks of holiday per year (including bank holidays).
Colleague Discounts: 15% discount in Morrisons supermarkets and convenience stores from day one, plus an extra 10% discount card for a friend or family member.
Financial Security: Competitive pension scheme and life assurance.
Wellbeing Support: Comprehensive health and wellbeing benefits, including access to the Aviva Digital GP and Vita Health services.
Perks: Morrisons MyPerks platform featuring exclusive discounts at high-street retailers, cinemas, and gyms.
Career Growth: Outstanding internal training and development pathways for career progression.
On-Site Facilities: Subsidised in-store café or shop floor food ranges, plus free parking options.
Family Friendly: Enhanced policies including 26 weeks of maternity and adoption leave, alongside neonatal and fertility leave.

Our Recruitment Process

As your supportive agency partner, we are here to ensure a smooth and accessible application experience:

Application: Submit your details and CV online.
Online Assessment: Complete a brief 10–15 minute situational judgement test via email to showcase your customer-first thinking.
Interview: Attend an interview (face-to-face or virtual) featuring competency questions mapped against company values.
Offer & Onboarding: Receive quick feedback and comprehensive onboarding support from our resourcing team.