Job Overview

Position: Medical Secretary - Ophthalmology
Band: Band 3 (£25,760 to £27,476 per year)
Location: Solihull Hospital, Lode Ln, Solihull, West Midlands, B91 2JL (University Hospitals Birmingham NHS Foundation Trust)
Contract Type: Permanent / Multiple Vacancies (1 x Permanent Full-Time: 37.5 hours/week; 1 x Part-Time: 22.5 hours/week)
Working Pattern: Part-Time, Full-Time, Flexible Working
Closing Date: 4th August 2026
Reference Number: 304-9018157

About the Role

Supportive Bridge Staffing Agency is partnering with University Hospitals Birmingham (UHB) NHS Foundation Trust to recruit organized and empathetic Band 3 Medical Secretaries to join our Ophthalmology team at Solihull Hospital.

In this role, you will provide comprehensive secretarial and administrative support to consultants and their clinical teams. Responsibilities include audio typing clinic letters and discharge summaries, general copy typing, correspondence management, minute taking, and serving as a sensitive, compassionate point of contact for patients, relatives, and external healthcare professionals.

Key Duties & Responsibilities

Secretarial Support: Provide full administrative and secretarial support, including audio typing clinic letters, discharge summaries, reports, and meeting minutes.
Patient Communication: Act as an empathic and professional point of contact for patients, carers, and relatives—handling routine queries, providing non-clinical information, and managing sensitive communications with care and discretion.
Multidisciplinary Coordination: Liaise closely with clinical teams, Band 4 Medical Secretaries, operational managers, GPs, and external organizations to ensure smooth service delivery.
Data Protection & Confidentiality: Maintain strict confidentiality regarding patient information and clinical correspondence in accordance with GDPR and Trust policies.

Person Specification

Qualifications (Essential)

Good general education (e.g., GCSE English and Maths at Grades A–C / 9–4).
Business Administration NVQ Level 3 or equivalent experience in a clerical office environment.
(Desirable: AMSPAR Certificate or equivalent knowledge of medical terminology).

Experience (Essential)

Previous experience in customer service or dealing with the public.
Proficiency in Microsoft Office packages (Word, Excel, Outlook) and general IT systems.

Benefits & Additional Information

Salary: £25,760 to £27,476 per annum (Agenda for Change Pay Scheme, pro-rata for part-time).
Inclusion: UHB is committed to an inclusive, values-driven culture and provides reasonable adjustments for staff with disabilities or long-term health conditions.
Checks: This post is subject to a Disclosure and Barring Service (DBS) check.