Job Overview

Position: Operations Manager (Community Services / Urgent & Community Care)
Band: Band 7 (£49,387 to £56,515 per year)
Location: Solihull Community Nursing, Friars Gate, 1011 Stratford Road, Solihull, West Midlands, B90 4BN (University Hospitals Birmingham NHS Foundation Trust)
Contract Type: Fixed Term (12 Months)
Working Pattern: Full-Time, Flexible Working (Includes a flexible approach to working hours and willingness to work across UHB sites as required)
Closing Date: 9th August 2026
Reference Number: 304-9018347

About the Role

Supportive Bridge Staffing Agency is partnering with University Hospitals Birmingham (UHB) NHS Foundation Trust to recruit a motivated and dynamic Band 7 Operations Manager to join our Community Services leadership team in Solihull.

In this exciting 12-month fixed-term role, you will provide operational leadership across a diverse portfolio—including Urgent Community Response, Virtual Wards, the Care Co-ordination Centre, Locality Hub, and Integrated Neighbourhood Teams (INTs). You will play a pivotal role in delivering the Community Transformation Business Case, expanding community pathways, implementing innovative care models, and working closely with clinical leaders and system partners to help people remain safely at home and avoid unnecessary hospital admissions.

Key Duties & Responsibilities

Operational Leadership: Provide day-to-day operational leadership across Urgent Community Response, Virtual Wards, the Care Co-ordination Centre, Locality Hub, and INTs to ensure safe, effective, and responsive services.
Performance & Resource Management: Lead operational performance, workforce planning, budgetary management (revenue and capital budgets, forecasting, and financial monitoring), quality, and governance.
Service Transformation: Drive the Community Transformation Business Case, lead quality improvement projects, develop new clinical pathways, and improve referral quality, patient flow, and system integration.
Partnership & Data Management: Build strong collaborative relationships across acute, community, primary care, and wider system partners while developing data capture and reporting processes to demonstrate service performance and patient outcomes.

Person Specification

Qualifications (Essential)

Educated to degree level or able to demonstrate equivalent knowledge and experience gained through relevant professional roles.
Postgraduate management qualification or equivalent level of knowledge and expertise acquired through operational management experience, CPD, and relevant training.

Experience (Essential)

Experience managing staff and working in a leadership role within a complex organisational environment.
Significant knowledge and experience of budgetary management, financial monitoring, and business planning.
Evidence of service development, change management processes, clinical governance, risk management, and understanding of the NHS operating context.
Managerial experience within specialized services (such as sexual health and/or gender services).

Benefits & Additional Information

Salary: £49,387 to £56,515 per annum (Agenda for Change Pay Scheme).
Inclusion: UHB is committed to an inclusive, values-driven workplace culture and provides reasonable adjustments for staff with disabilities or long-term health conditions.
Checks & Sponsorship: Subject to a Disclosure and Barring Service (DBS) check, overseas criminal record checks where applicable, and compliance requirements. Skilled Worker sponsorship applications are welcome.