Customer Team Leader (Supportive Bridge Staffing Agency)

Position Overview

Job Title: Customer Team Leader
Agency: Supportive Bridge Staffing Agency
Location: 14-16 Warrington Road Platt Bridge, Wigan, WN2 5JA
Hours: Part-time, 30 hours per week (Permanent contract + regular overtime)
Working Pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (Friday after 6pm, any shift on Saturday, or Sunday). Availability to be discussed at interview.
Salary: £14.48 per hour
Job ID: 1069315
Age Requirement: Must be aged 18 or over to authorise age-related sales.

About the Role

Supportive Bridge Staffing Agency is looking for a proactive and driven individual to join our partner store team in Wigan as a Customer Team Leader. Take the next step toward managing your own store by leading a small team in a fast-paced Co-op store. Deliver essential community services, support post office, bakery, or home delivery operations, and play a key role in making life easier for customers.

Key Responsibilities

Shift Leadership: Own the day-to-day running of the store by leading the team on your shift, motivating, coaching, and supporting them to deliver great service and efficient operations.
Shop Floor & Tills: Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for Customer Team Members.
Store Performance: Support store performance through merchandising, stock accuracy, and basic HR processes.
Community & Membership: Champion Co-op through community engagement and membership growth.

What You’ll Bring

Age: Must be 18+ to authorise age-related sales.
Passion for People: A strong passion for people and leadership.
Flexibility: The ability to work flexibly and lead by example across a variety of shifts.
Retail Aptitude: Skills in retail, merchandising, or team management (previous experience is helpful but not essential).

Benefits & Perks

Competitive Pay: £14.48 per hour.
Paid Time Off: Starting from 36 days of holiday per year (including bank holidays, pro-rata for part-time colleagues).
Pension Scheme: Up to 10% employer contributions.
Discounts: 30% off Co-op products in store.
Financial Flexibility: Access to Wagestream (a money management app giving you flexible access to your pay as you earn it).
Health & Wellbeing: 24/7 access to GP appointments, a colleague support program, and a Cycle-to-Work scheme.
Career Growth: Full training and career development resources to help you step up and shape your retail career, supported by market-leading life-moment policies.