Job Advertisement: Healthcare Assistant – Outpatients (Bank)

Company: Supportive Bridge Staffing Agency

Location: St Edmunds Hospital, Bury St Edmunds

Employment Type: Bank (Flexible, "as and when required" basis to cover busy periods, leave, and absence)

Salary: £12.71 per hour (dependent on experience, training, and qualifications)

About Us

At Supportive Bridge Staffing Agency, we connect dedicated healthcare professionals with premier medical environments. We are currently partnering with St Edmunds Hospital—part of the prestigious Circle Health Group, Britain’s leading provider of independent healthcare—to find a compassionate and reliable Healthcare Assistant (Bank) to join their Outpatients Assessment department.

Role Overview

As an Outpatients Bank Healthcare Assistant, you will play a vital role in supporting clinical teams by delivering high standards of patient-centered care. Working on a flexible, "as and when required" basis, you will assist patients with their clinical appointments, monitor routine observations, and help maintain a safe, welcoming, and well-prepared outpatient environment.

Key Responsibilities:

Assist patients with personal hygiene, washing, dressing, toileting, oral care, and mobility needs while respecting their dignity and preferences.
Support patients with nutritional needs, including eating, drinking, and accurate intake documentation.
Provide comfort and emotional support to patients and relatives, creating a caring and safe environment.
Carry out and accurately record routine clinical observations (blood pressure, pulse, temperature, respiration, oxygen saturation, and blood glucose levels) after appropriate training.
Support basic clinical procedures, including wound care setup, assisting with catheter care, pressure area prevention, and mobility aids.
Prepare and maintain clinical areas, including trolleys, beds, and equipment in readiness for patient use.
Collaborate seamlessly with nurses, doctors, therapists, and admin personnel to support safe and efficient patient care.

Candidate Requirements

To thrive in this role, applicants should meet the following criteria:

Experience: Previous experience in a care or health support role (hospital, care home, community, or domiciliary setting).
Attributes: Good communication and interpersonal skills with a caring, compassionate attitude.
Competencies: Ability to follow instructions closely, escalate concerns appropriately, and work physically on tasks including moving and handling.
Skills: Basic literacy, numeracy, and IT skills.
Qualifications: NVQ Level 2 or 3 in Health and Social Care (or equivalent qualification) is desirable.
Knowledge: Understanding of safeguarding, infection control, and confidentiality procedures.

Salary & Benefits

Competitive Pay: £12.71 per hour.
Flexibility: Work on an "as and when required" bank basis that fits around your schedule.
Culture & Development: Access to Circle Health Group’s supportive working culture, grounded in a powerful philosophy of patient-first care, dignity, and teamwork.