Online Team Leader

Company: Morrisons (via Supportive Bridge Staffing Agency)

Location: Newtown (SY16 3AH)

Job Type: Permanent, Hourly Paid

Hours: 20 Hours per week

Schedule: Flexible, 5 out of 7 days including weekends (shifts between 04:00 and 20:00)

Closing Date: 09 August 2026

Job Reference: 157998

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to find a natural leader or experienced customer assistant ready for the next step in their career to join their Online team as a Team Leader in Newtown.

Are you good with people and a natural leader? Do you have a helpful and friendly style, enjoy meeting new people, and go above and beyond for customers? As an Online Team Leader, you’ll be the driving force behind our in-store online team, helping drive our performance forward.

Your core responsibilities will include:

Creating a team that delivers outstanding, friendly, and helpful service to all our customers
Building an engaging department environment where colleagues place customers at the heart of everything they do and contribute improvement ideas
Establishing a supportive, performance-driven culture where achievements are recognized and rewarded
Analysing department data to identify opportunities to speed up and simplify processes while managing risks
Ensuring all company policies, procedures, and legal obligations are strictly followed
Taking responsibility for ensuring all orders are picked, dispatched, and delivered on time with minimal substitutions

About You

We are looking for people who bring the right skills and experience:

Ability to build and maintain effective working relationships
Experience in developing and leading teams, coaching to build competence and confidence
Strong operational and technical knowledge of the Online department
Able to effectively plan, organise, and manage your own and direct reports' workload
Able to work effectively to strict deadlines

Note: Applicants must be over the school leaver’s age.

Rewards and Benefits

Competitive salary and excellent benefits
Fully flexible shift patterns
Six weeks holiday (including bank holidays)
15% staff discount in supermarkets and convenience stores from day one
Additional 10% discount card for a friend or family member
Career progression and development opportunities
Subsidised in-store café or shop floor ranges
Competitive pension and life assurance
Healthcare and wellbeing benefits, including an Aviva Digital GP
Morrisons MyPerks (discounts on high street shopping, cinemas, gyms, and more)
Family-friendly policies (including 26 weeks maternity, adoption, fertility, and neonatal leave)

Our Hiring Process

Apply Online: Submit your application via our site – it only takes a couple of minutes.
Let's Find Out More: Successful candidates will book an interview slot or speak with our resourcing team.
Interview: Face-to-face or virtual discussions covering your experience and our Ways of Working.
Decision: Receive prompt updates and support regarding your formal offer.