Online Team Leader

Company: Supportive Bridge Staffing Agency (on behalf of Morrisons)

Location: Doxford Park

Job Type: Permanent, Hourly Paid

Hours: 18 Hours per week

Schedule: Various days including weekends (Early shifts start at 05:00, late shifts can finish up to 22:00)

Salary: Competitive salary + Excellent benefits

Closing Date: 04 August 2026

Job Reference: 159487

About the Role

Are you great with people and a natural leader, or an experienced customer assistant ready for the next step in your career? Supportive Bridge Staffing Agency is proud to partner with Morrisons to find a dedicated Online Team Leader for their Doxford Park store!

As an Online Team Leader, you are the driving force behind the in-store online department. You will lead the team to deliver outstanding service, ensure orders are picked, dispatched, and delivered on time with minimal substitutions, and create an engaging, performance-driven environment.

Key Responsibilities

Build and lead a team that delivers outstanding, friendly, and helpful service to every customer.
Create an engaging department environment where colleagues place customers at the heart of everything they do.
Build a supportive, performance-driven culture that recognises and rewards achievement.
Analyse department data to identify opportunities to simplify processes, speed up workflows, and manage risks.
Ensure all company policies, procedures, and legal obligations are strictly followed.
Take responsibility for ensuring all orders are picked, dispatched, and delivered within required timescales with minimal substitutions.

What We Are Looking For

Leadership Skills: Proven experience in developing and leading teams, coaching colleagues to build competence, confidence, and high performance.
Relationship Building: Excellent ability to build and maintain effective working relationships.
Operational Knowledge: Strong operational and technical knowledge of an online retail department.
Organisational Skills: Able to effectively plan, organise, and manage your own workload as well as direct reports.
Deadline-Driven: Comfortable working efficiently to strict deadlines.
Requirements: Must be over the school-leaving age.

Outstanding Rewards & Perks

Joining through Supportive Bridge means you unlock a fantastic package of benefits from day one:

Generous Discounts: 15% discount in Morrisons supermarkets and convenience stores, plus an extra 10% discount card for a friend or family member.
Holiday Allowance: 6 weeks holiday per year (including bank holidays).
Health & Well-being: Comprehensive healthcare benefits including Aviva Digital GP and Vita Health support.
Financial Security: Competitive pension scheme and life assurance.
Perks & Extras: Morrisons MyPerks for high street, cinema, and gym discounts, plus optional payroll charity donations.
Family Friendly: Enhanced policies including 26 weeks maternity/adoption leave, alongside fertility and neonatal leave.