Customer Team Leader

Recruitment Agency: Supportive Bridge Staffing Agency

Client: Co-op

Location: 78 High Street, Bonnyrigg, EH19 2AE

Job ID: 1069698

Job Category: Food Stores

Hours per week: 30 hours (Part-Time, Permanent + Regular Overtime)

Closing Date: 31-07-2026

Salary: £14.48 per hour

About the Role

Are you looking to take the next step toward retail management in your local community? Supportive Bridge Staffing Agency is proud to partner with Co-op to recruit a dedicated Customer Team Leader in Bonnyrigg!

In this leadership role, you’ll lead a small, friendly team in a fast-paced store, helping to deliver essential services and making life a little easier for local shoppers every day. Whether you're working hands-on on the shop floor, supporting online services, or setting the pace for your shift, you will play a vital part in keeping the store running smoothly.

Working Pattern: Varied shifts including early mornings (store opening), afternoons, and late evenings (store closing), to include at least 1 weekend shift (to be discussed further at interview).
Age Requirement: Must be aged 18 or over to authorise age-related sales and support business needs.

Key Responsibilities

Shift Leadership: Own the day-to-day running of the store by leading, motivating, and coaching the team on your shift to deliver efficient operations.
Shop Floor & Operations: Work hands-on on the shop floor and tills, setting the pace and supporting store performance through merchandising, stock accuracy, and HR processes.
Deliver Exceptional Service: Ensure customers receive a friendly, helpful, and great in-store shopping experience.
Community Engagement: Champion Co-op Membership and help the store stay connected with local and national charities.

What We Are Looking For

Passion for Leadership: A genuine passion for people, leadership, and inspiring others.
Flexibility & Example: The ability to work flexibly across a variety of shifts and lead by example.
Retail Experience: Skills in retail, merchandising, or team management (though specific management experience is not essential—full training is provided!).

No CV is needed to apply! You can easily apply straight from your mobile device by completing a quick 15-20 minute online assessment process.

Why Join Through Supportive Bridge?

When you join the team through Co-op, you aren't just taking a job—you're joining a purpose-powered movement that puts people and communities first. Alongside a competitive hourly rate of £14.48, you will receive an incredible benefits package:

Financial Perks: 30% colleague member discount in-store, a pension scheme with up to 10% employer contributions, and flexible access to your pay as you earn via Wagestream.
Work-Life Balance: 36 days of holiday (including bank holidays, pro-rata) and regular overtime opportunities.
Health & Wellbeing: 24/7 access to GP appointments, a dedicated colleague support programme, physical/mental wellbeing resources, and a cycle-to-work scheme.
Growth: Full training and career development resources to help you step up, own your future, and shape your career path toward store management.

Equal Opportunities & Accessibility

Diversity and inclusion are central to this workplace. Applications are welcomed from everyone, and the company is proud to be part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria. Adjustments can be fully supported throughout the recruitment process if needed.