Customer Assistant - Online

Position: Customer Assistant - Online

Location: Whitehaven (CA28 7RW)

Contract Type: Permanent | Part-Time (20 hours per week)

Shift Pattern: Monday to Sunday, shifts operating between 4:00 AM – 10:00 PM

Salary & Package: Competitive Salary + Excellent Benefits Package

Reference: 159451

Closing Date: 09 August 2026

About the Role

As a Supportive Bridge Staffing Agency, we are thrilled to partner with Morrisons to recruit friendly, customer-focused individuals for an Online Customer Assistant role at their store in Whitehaven.

In this fast-paced and structured role, you will be picking and packing customer grocery orders using in-store tech to make sure orders are prepared quickly and carefully for collection or delivery. Flexibility is key, as you will also have the opportunity to support other store departments such as Replenishment and Customer Service depending on daily needs.

(Please note: Applicants must be over the school leaver’s age; some roles may require applicants to be over 18 due to health and safety regulations.)

Key Responsibilities:

Order Picking & Packing: Use in-store technology to find products quickly and accurately, assembling customer orders for delivery or collection.
Structured Workflows: Operate within clear routines and timed activities to keep operations running smoothly and efficiently.
Customer-First Approach: Support customer needs and resolve queries with a friendly, helpful attitude.
Cross-Functional Support: Cross-train and pitch in across other store areas like Replenishment and Customer Service.

About You

We are looking for hands-on, active team players who thrive in a fast-paced environment and put customers first.

Essential Requirements:

Approach: A helpful, friendly, and approachable attitude with a strong commitment to service excellence.
Work Style: Comfortable working in a busy, structured retail environment with timed routines.
Active & Hands-on: Enjoys a physical, dynamic role that keeps you moving on your feet.
Flexibility: Available to work scheduled shifts across Monday to Sunday between 4:00 AM and 10:00 PM.

Rewards and Benefits

In return for your hard work, our client offers an incredible suite of benefits to support your lifestyle and career:

Generous Leave: 6 weeks of holiday per year (including bank holidays).
Colleague Discounts: 15% discount in Morrisons supermarkets and convenience stores from day one, plus an extra 10% discount card for a friend or family member.
Financial Security: Competitive pension scheme and life assurance.
Wellbeing Support: Comprehensive health and wellbeing benefits, including access to the Aviva Digital GP and Vita Health services.
Perks: Morrisons MyPerks platform featuring exclusive discounts at high-street retailers, cinemas, and gyms.
Career Growth: Outstanding internal training, development, and career progression pathways.
On-Site Facilities: Subsidised in-store café or shop floor food ranges, plus free parking options.
Family Friendly: Enhanced policies including 26 weeks of maternity and adoption leave, alongside neonatal and fertility leave.

Our Recruitment Process

As your supportive agency partner, we are here to ensure a smooth and accessible application experience:

Application: Submit your details and CV online.
Online Assessment: Complete a brief 10–15 minute situational judgement test via email to showcase your customer-first thinking.
Interview: Attend an interview (face-to-face or virtual) featuring competency questions mapped against company values.
Offer & Onboarding: Receive quick feedback and comprehensive onboarding support from our resourcing team.