Service Team Leader

Position via Supportive Bridge Staffing Agency

Job Overview

Location: Chorley, United Kingdom (PR7 3BE)
Job Type: Hourly Paid, Permanent
Hours: 20 Hours per week
Schedule: Fully flexible (Evenings and weekends required)
Pay & Perks: Competitive salary, plus comprehensive staff benefits
Closing Date: 14 August 2026
Job Reference: 159419

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to recruit a natural leader and people-person for their Service Team Leader position in Chorley.

In this role, you will be the driving force behind the front-end service operations. Whether you are supporting checkout colleagues via headsets, analyzing dashboards to optimize the customer experience, or coordinating day-to-day front-end activities across checkouts, kiosks, customer service desks, and car parks, you will ensure a fast, efficient, and friendly environment. It is a fantastic opportunity for an experienced retail professional or an ambitious customer assistant ready to take the next step in their career.

Key Responsibilities

Be a visible, supportive leadership presence across all front-end service operations.
Lead, coach, and inspire a high-performing team to deliver outstanding customer service.
Utilize dashboards and reports to make operational decisions, root-cause issues, and implement corrective actions.
Coordinate day-to-day communication and operations across checkouts, customer service desks, kiosks, petrol stations (where applicable), and car parks.
Ensure all company policies, procedures, and legal obligations—including cash handling—are strictly followed.

What We Are Looking For

A natural leader with strong relationship-building and team-coaching skills.
Experience in developing teams and driving high performance.
Strong operational and technical knowledge of retail service departments.
Able to effectively plan, organize, and manage workloads while meeting strict deadlines.
Fully flexible availability, including required evenings and weekends.
Must be over the school leaver’s age.

Perks & Benefits

Fully flexible shift patterns.
Six weeks holiday (including bank holidays).
15% staff discount in Morrisons supermarkets and convenience stores starting on your very first day.
Additional 10% discount card for a friend or family member.
Excellent career progression and personal development opportunities.
Subsidized in-store cafe and shop floor ranges.
Competitive pension scheme and life assurance.
Healthcare and well-being benefits, including Aviva Digital GP access and Vita Health support.
Morrisons MyPerks: Discounts at high street shops, cinemas, gyms, and more.
Family-friendly policies, including enhanced maternity, adoption, neonatal, and fertility leave.