Housing Options Assistant

Organization: Housing Options Team / City of Bradford Metropolitan District Council (via Supportive Bridge Staffing Agency)

Location: City Hall, Centenary Square, Bradford, United Kingdom

Job Type: Temporary, Full-Time (37 hours per week)

Salary: £28,142.00 - £31,022.00 per annum

Closing Date: 1 September, 2026

Job Introduction

Are you empathetic, organized, and committed to helping vulnerable individuals secure long-term, sustainable housing?

Supportive Bridge Staffing Agency is proud to partner with the City of Bradford Metropolitan District Council to recruit a dedicated Housing Options Assistant for their Housing Options Team.

The Housing Options Service provides vital housing advice and homelessness services to customers in need, acting as a gateway to Housing Related Support across the district with a strong focus on homelessness prevention and achieving positive, lasting outcomes.

About the Role

As a Housing Options Assistant, you will act as a primary point of contact for members of the public, advice sector agencies, and professionals, delivering a flexible and comprehensive advisory service to clients often approaching the service in crisis.

Key responsibilities include:

Coordinating Temporary Accommodation: Acting as a single point of contact for emergency and temporary accommodation (including B&Bs) providers, managing planned moves, and issuing relevant notices or duty cessation letters.
Preventing Homelessness: Providing expert advice on affordability, under-occupation, security of tenure, harassment, disrepair, and illegal eviction, while negotiating and mediating between tenants and landlords.
Securing Re-Housing Solutions: Working collaboratively with customers, Incommunities, registered providers, and the private rented sector to arrange suitable, affordable long-term accommodation.
Housing Related Support: Assessing client needs, completing referral forms, and linking individuals to appropriate accommodation-based or floating support providers.

About You

We are looking for someone who:

Treats customers with empathy, sensitivity, and professionalism, recognizing that they may be experiencing crisis situations.
Possesses a strong understanding of relevant housing legislation, government guidance, council policies, and sector practices.
Demonstrates exceptional communication, negotiation, and problem-solving skills.
Can manage multiple priorities efficiently while working collaboratively with statutory and non-statutory agencies.