Job Title: Support Worker

Role Overview

A Support Worker provides practical, emotional, and personal support to individuals who may need assistance due to age, disability, mental health needs, learning disabilities, or other support requirements. The role is focused on promoting independence, dignity, wellbeing, and quality of life.

Key Responsibilities

Provide person-centred support based on each individual's needs and preferences.
Assist with daily living activities, including personal care, meals, household tasks, and appointments where required.
Support individuals to maintain their independence and develop daily living skills.
Provide emotional support and companionship.
Encourage participation in social, recreational, and community activities.
Administer or support with medication in accordance with care plans and organisational procedures.
Monitor and report changes in an individual's physical, emotional, or mental wellbeing.
Maintain accurate and confidential records, including daily notes and incident reports.
Follow individual care and support plans and contribute to reviews when appropriate.
Work closely with colleagues, families, healthcare professionals, and other relevant services.
Follow safeguarding, health and safety, infection control, and other workplace policies.
Respect individuals' privacy, dignity, choices, culture, and rights at all times.
Respond appropriately to emergencies and report concerns to the appropriate person.

Skills and Qualities

Caring, compassionate, and patient approach.
Good communication and listening skills.
Ability to work independently and as part of a team.
Reliable, responsible, and professional.
Respectful and non-judgemental attitude.
Ability to maintain confidentiality.
Good organisational and record-keeping skills.
Ability to remain calm and professional in challenging situations.

Qualifications and Experience

Previous experience in health or social care is desirable, although training may be provided depending on the employer. Relevant qualifications such as a Care Certificate, NVQ/SVQ, or Level 2/3 qualification in Health and Social Care may be advantageous.

Working Requirements

Support Workers may work shifts, including evenings, weekends, nights, and bank holidays. The role may involve supporting people in residential homes, supported living services, people's own homes, or community settings.