Customer Assistant - Online

Client/Partner: Wm Morrison Supermarkets Limited

Position: Customer Assistant - Online

Location: Aldershot (GU11 1WF)

Employment Type: Permanent | Hourly Paid (Retail Stores)

Hours: 18 Hours per week (Various shifts, 5:00 AM - 11:00 AM; includes online marshalling duties such as lifting shopping trays off trolleys onto stacks to prepare them for drivers)

Salary/Benefits: Competitive salary + 15% staff discount, 6 weeks holiday, pension, healthcare, and exceptional career progression opportunities.

Closing Date: 23 August 2026

Reference: 158928

About the Role

As a supportive bridge staffing agency connecting dependable talent with top retail brands, we are thrilled to partner with Morrisons to recruit a friendly, customer-focused Customer Assistant for their Online team in Aldershot.

In this role, you will play a vital part in picking and packing customer orders for delivery or collection. Working in a fast-paced, structured environment with clear routines, you will use in-store tech to accept orders, find the right products, and prepare them quickly and carefully.

This position also features online marshalling responsibilities—including lifting shopping trays off trolleys onto stacks to prepare them for drivers—alongside cross-training opportunities to support other store departments like Replenishment and Customer Service.

Key Responsibilities

Pick and pack customer orders accurately and efficiently using in-store technology.
Perform online marshalling duties, including lifting shopping trays off trolleys onto stacks to ready them for drivers.
Work within a fast-paced, structured environment adhering to clear routines and timed activities.
Deliver exceptional customer service and provide cross-functional support in areas like Replenishment and Customer Service when needed.

What We Are Looking For

Approach: A helpful, friendly, and customer-first mindset.
Energy & Fitness: Enjoys staying active, being hands-on, and handling physical tasks in a busy environment.
Reliability: Comfortable using equipment safely, following structured processes, and committing to early shift patterns (5:00 AM - 11:00 AM).
Eligibility: Must be over the school leaver’s age (and over 18 for certain tasks due to health and safety regulations).

Outstanding Rewards & Benefits

Partnering with Morrisons via our agency gives you access to an incredible package of colleague perks:

Generous Discounts: 15% discount in supermarkets and convenience stores from day one, plus an extra 10% discount card for a friend or family member.
Time Off: Six weeks holiday (including bank holidays).
Health & Well-being: Access to Aviva Digital GP, healthcare cash plans, and Vita Health well-being support.
Financial Security: Competitive pension scheme and life assurance.
Perks & Extras: Morrisons MyPerks (discounts at high street shops, cinemas, and gyms), subsidised in-store café or shop floor ranges, and optional payroll charity donations.
Family Support: Comprehensive family-friendly policies including up to 26 weeks maternity and adoption leave, plus neonatal and fertility leave.

Our Recruitment Process

We want your journey to be smooth, transparent, and fully supported:

Apply: Submit your application quickly and easily through our platform.
Online Assessment: Complete a brief 10-15 minute situational judgment test focusing on customer-first retail scenarios.
Interview: Attend an interview (face-to-face or virtual) where we evaluate your fit against Morrisons' core Ways of Working values.
Offer & Onboarding: Secure your permanent position and begin your training.