Online Team Leader

Position: Online Team Leader

Location: Penrith (CA11 7JU)

Contract Type: Permanent | Full-Time (36.75 hours per week)

Shift Pattern: AM/PM shifts between 5:00 AM – 9:00 PM, Monday to Sunday

Salary & Package: Competitive Salary + Excellent Benefits Package

Reference: 154659

Closing Date: 07 August 2026

About the Role

As a Supportive Bridge Staffing Agency, we are thrilled to partner with Morrisons to recruit a proactive and people-focused Online Team Leader for their store in Penrith.

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? As an Online Team Leader, you will be the driving force behind our in-store Online team, leading performance, building an engaging department environment, and ensuring all customer orders are picked, dispatched, and delivered smoothly and on time.

(Please note: Applicants must be over the school leaver’s age.)

Key Responsibilities:

Team Leadership & Coaching: Build and develop a high-performing team, coaching colleagues to build confidence, competence, and outstanding customer service.
Operational Excellence: Manage daily workloads and ensure all orders are picked, packed, and dispatched within required timescales with minimal substitutions.
Process Improvement: Analyse department data to identify opportunities to simplify workflows, boost efficiency, and mitigate risks.
Compliance: Ensure all company policies, procedures, and legal obligations are strictly followed.

About You

We are looking for natural leaders with strong organizational skills who can manage tight deadlines and build effective, supportive relationships.

Essential Requirements:

Leadership Experience: Experience in developing and leading teams, with a track record of coaching for high performance.
Operational Know-How: Strong operational and technical knowledge of an online retail or grocery environment.
Planning & Organization: Ability to effectively plan, organize, and manage workloads for yourself and direct reports under strict deadlines.
Relationship Building: Great interpersonal skills with a helpful, friendly, and approachable style.

Rewards and Benefits

In return for your leadership and hard work, our client offers an incredible suite of rewards and benefits:

Generous Leave: 6 weeks of holiday per year (including bank holidays).
Colleague Discounts: 15% discount in Morrisons supermarkets and convenience stores from day one, plus an extra 10% discount card for a friend or family member.
Financial Security: Competitive pension scheme and life assurance.
Wellbeing Support: Comprehensive health and wellbeing benefits, including access to the Aviva Digital GP and Vita Health services.
Perks: Morrisons MyPerks platform featuring exclusive discounts at high-street retailers, cinemas, and gyms.
Career Growth: Outstanding internal training, development, and career progression pathways.
On-Site Facilities: Subsidised in-store café or shop floor food ranges, plus free parking options.
Family Friendly: Enhanced policies including 26 weeks of maternity and adoption leave, alongside neonatal and fertility leave.

Our Recruitment Process

As your supportive agency partner, we are here to ensure a smooth and accessible application experience:

Application: Submit your details and CV online.
Initial Connection: Our resourcing team will reach out to connect and answer any questions you have about the role.
Interview: Attend an interview (face-to-face or virtual) featuring competency questions mapped against company values.
Offer & Onboarding: Receive quick feedback and comprehensive onboarding support from our resourcing team.