Customer Assistant - Service

Position: Customer Assistant - Service
Location: Fort William (PH33 6AN)
Hours: 30 Hours per week (Permanent, fully flexible over 7 days)
Salary & Benefits: Competitive hourly pay plus excellent benefits, including 15% colleague discount and flexible working opportunities.
Closing Date: 31 August 2026
Job Reference: 159506

About the Role

Are you friendly, approachable, and passionate about giving customers a great experience? Supportive Bridge Staffing Agency is proud to partner with our national retail client to recruit a dedicated Customer Assistant - Service for their Fort William store.

In this role, you will be the welcoming face at checkouts, self-serve tills, and kiosks. You will help customers with their shop, process transactions smoothly, and offer great service with a smile to ensure everyone leaves feeling looked after. Because you will also receive cross-training to support other store areas—such as Market Street or Replenishment—this is a fantastic opportunity for a versatile team player ready to help wherever needed.

Key Responsibilities

Customer Service & Checkouts: Deliver a wonderful shopping experience at checkouts, self-serve tills, and kiosks, processing transactions smoothly with a friendly smile.
Customer Support: Help shoppers with their purchases and resolve queries with a helpful and approachable attitude.
Cross-Store Support: Assist across various other departments, including Market Street and Replenishment, as business needs require.
Flexible Scheduling: Work fully flexible shift patterns scheduled across 7 days.

About You

Customer-Centric: Truly passionate about putting customers first and ensuring they feel welcome and looked after.
Active & Hands-On: Enjoy working in a busy, structured retail setting that keeps you moving.
Approachable & Friendly: Possess a natural warmth and ability to communicate effectively with shoppers and colleagues.
Adaptable Team Player: Happy to learn new skills and lend a hand across different departments.

Note: Applicants must be over the school leaver’s age, and certain roles may require candidates to be over 18 due to health and safety guidelines.

Rewards and Benefits

We believe in taking care of our team. As a valued Customer Assistant, you will enjoy a fantastic range of perks, including:

Flexible Working: Fully flexible shift patterns over 7 days tailored to support work-life balance.
Generous Discounts: 15% discount in supermarkets and convenience stores from your very first day, plus an additional 10% discount card for a friend or family member.
Paid Time Off: Six weeks of holiday per year (including bank holidays).
Health & Wellbeing: Access to healthcare and wellbeing benefits, including the Aviva Digital GP service, Vita Health wellbeing, and healthcare cash plans.
Perks & Extras: Morrisons MyPerks for discounts on high street shopping, cinemas, and gyms, alongside subsidised in-store café or shop floor ranges.
Financial & Family Security: Competitive pension scheme, life assurance, salary finance, addiction treatment, optional payroll charity donations, and enhanced family-friendly policies (including up to 26 weeks maternity/adoption leave, plus neonatal and fertility leave).
Career Growth: Dedicated learning and development programs designed to support your career progression and help you go as far as you want.