Customer Assistant - Online

Position via Supportive Bridge Staffing Agency

Job Overview

Location: Malvern, United Kingdom (WR14 1PZ)
Job Type: Hourly Paid, Permanent
Hours: 20 Hours per week
Schedule: 4:00 AM starts, fully flexible shift patterns
Pay & Perks: Competitive salary, plus comprehensive staff benefits
Closing Date: 26 August 2026
Job Reference: 159385

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to recruit a friendly, customer-focused Customer Assistant for their Online team in Malvern.

In this exciting role, you will be picking and packing customer orders ready for delivery or collection. Working in a fast-paced, structured environment with clear routines, you will use in-store technology to accept orders, find the right products, and prepare them quickly and carefully. You will also receive cross-training to support other store areas like Replenishment and Customer Service.

Key Responsibilities

Pick and pack customer orders accurately and efficiently for delivery or collection using in-store technology.
Operate within a fast-paced, structured environment following clear routines and timed activities.
Assist customers with a helpful approach and support query resolution when required.
Provide flexible cross-functional support across other store departments, such as Replenishment and Customer Service.
Ensure safe use of equipment and strict adherence to store processes.

What The Role Requires

A helpful, friendly approach with a strong passion for putting customers first.
Enjoys staying active, hands-on, and working in a busy, structured environment.
Comfortable using in-store equipment and technology safely and following established processes.
Available for morning shifts starting at 4:00 AM.
Must be over the school leaver’s age (with some roles requiring colleagues to be over 18 due to health and safety).

Perks & Benefits

Fully flexible shift patterns.
Six weeks holiday (including bank holidays).
15% staff discount in Morrisons supermarkets and convenience stores starting from your very first day.
Additional 10% discount card for a friend or family member.
Excellent career progression and personal development opportunities.
Subsidized in-store cafe and shop floor ranges.
Competitive pension scheme and life assurance.
Healthcare and well-being benefits, including Aviva Digital GP access and Vita Health support.
Morrisons MyPerks: Discounts at high street shops, cinemas, gyms, and more.
Family-friendly policies, including enhanced 26 weeks maternity and adoption leave, along with neonatal and fertility leave.