Service Team Leader (Connah's Quay)

Position Overview

Role: Service Team Leader
Location: Connah's Quay, UK (CH5 4WL)
Employment Type: Permanent | Retail (Stores) Hourly Paid
Hours: 20 Hours per week
Shift Patterns: Fully flexible (Mon-Sat 07:00-22:00, Sun 09:30-16:30)
Compensation: Competitive salary, plus excellent benefits
Closing Date: 09 August 2026
Job Reference: 157207

About the Role

As a Supportive Bridge Staffing Agency, we are proud to partner with Morrisons to connect talented customer service leaders with rewarding career opportunities.

Are you great with people, a natural leader, or an experienced customer assistant ready for the next step in your career? Morrisons is looking for a dedicated Service Team Leader to lead our front-end checkout and service teams in Connah's Quay. As a visible presence across store operations, you will drive performance forward, support colleagues using headsets, and ensure every customer enjoys a fast, friendly, and efficient checkout experience.

Key Responsibilities

Be a visible leader across front-end service operations, utilizing headsets to quickly support colleagues and help customers complete purchases efficiently.
Create a welcoming, engaging environment where colleagues place customers at the heart of everything they do.
Build a supportive, performance-driven culture that recognises and rewards team contributions.
Confidently utilise dashboards and reports to optimise the front-end experience, root-cause issues, and implement corrective actions.
Ensure all company policies, procedures, and legal obligations (including cash handling) are strictly followed.
Coordinate day-to-day front-end operations, covering checkouts, cash handling, petrol station, kiosk, customer service desk, trolleys, and car park.
Minimise waste and delegate tasks efficiently to keep the department running smoothly.

What We Are Looking For

To thrive in this role, you will need:

Proven ability to build and maintain effective working relationships.
Experience in developing and leading teams, coaching colleagues to build competence, confidence, and high performance.
Strong operational and technical knowledge of retail service departments.
Excellent planning, organisational, and workload management skills.
The ability to work effectively to strict deadlines in a fast-paced environment.

Rewards & Benefits

In return for your hard work and leadership, Morrisons offers an extensive benefits package:

Competitive hourly pay accompanied by excellent benefits.
Six weeks holiday (including bank holidays).
15% staff discount in Morrisons supermarkets and convenience stores starting from your very first day.
Additional 10% discount card for a friend or family member.
Subsidised in-store café or shop floor ranges.
Competitive pension scheme and life assurance.
Healthcare and well-being benefits, including access to an Aviva Digital GP.
Morrisons MyPerks discounts across high street shops, cinemas, gyms, and more.
Generous family-friendly policies, including up to 26 weeks of maternity and adoption leave, plus neonatal and fertility leave.
Industry-leading training and career progression opportunities.