Customer Team Member (Supportive Bridge Staffing Agency)

Position Overview

Job Title: Customer Team Member
Agency: Supportive Bridge Staffing Agency
Location: 23 Rumbridge Street, Totton, Southampton (SO40 9DQ)
Hours: Part-time, 12 hours per week (Permanent contract + regular overtime)
Working Pattern: 5:30 AM to 2:00 PM shifts, including working in our in-store bakery, with flexible availability across the week to include at least 1 weekend shift.
Salary: £13.04 per hour
Closing Date: 29-07-2026
Job ID: 1069657
Age Requirement: Must be aged 18 or over to apply for this role due to early morning shift times (working before 6:00 AM).

About the Role

Supportive Bridge Staffing Agency is looking for a friendly and motivated Customer Team Member to join our partner store team in Southampton. Step into a dynamic, fast-moving retail environment where you will play a key role in delivering helpful service and essential community services every day.

Tasks will involve working hands-on on the shop floor and tills, as well as operating our in-store bakery and helping maintain store standards. No prior retail experience is necessary, as full, paid training is provided from day one.

Key Responsibilities

Customer Service: Deliver friendly and thoughtful service, welcoming customers and helping to put things right when needed.
Shop Floor & Bakery: Work hands-on on the shop floor, tills, and in our in-store bakery to create a great shopping experience.
Store Standards: Keep shelves fully stocked, maintain price accuracy, check dates and temperatures, and ensure the store is safe, legal, and running smoothly.
Teamwork: Work closely with colleagues to support daily operations.
Community & Membership: Promote Co-op membership and support local community connections.

What You’ll Bring

Age: Must be 18+ to comply with early morning working policies (shifts starting before 6:00 AM).
Passion for People: A genuine enthusiasm for helping others and delivering great customer service.
Flexibility: The ability to work early morning shifts (5:30 AM to 2:00 PM) and at least one weekend shift as part of a team.
Enthusiasm: An interest in retail and working in a busy store environment (experience is helpful but not required).

Benefits & Perks

Competitive Pay: £13.04 per hour.
Paid Time Off: Starting from 31 days of holiday per year (including bank holidays, pro-rata for part-time colleagues).
Pension Scheme: Up to 10% employer contributions.
Discounts: 30% off all Co-op products in-store.
Financial Flexibility: Access to Wagestream (a money management app giving you flexible access to your pay as you earn it).
Health & Wellbeing: 24/7 access to GP appointments and colleague support programs, plus a Cycle-to-Work scheme.
Career Growth: Full training, career development resources, and great opportunities to build your retail experience.