Customer Service Manager (Droitwich)

Position Overview

Role: Customer Service Manager
Location: Droitwich, UK (WR9 8HE)
Employment Type: Permanent | Retail Stores Team Management
Hours: 40 Hours per week
Compensation: Competitive salary, plus excellent benefits and bonus
Job Reference: 158930

About the Role

As a Supportive Bridge Staffing Agency, we are proud to partner with Morrisons to connect top-tier retail management talent with fantastic career opportunities.

Are you a passionate leader dedicated to exceptional customer service? Morrisons is seeking a high-performing Customer Service Manager to join their store team in Droitwich. With customers always at the heart of everything we do, you will lead by example, inspiring your team to deliver outstanding service, market-leading store availability, and an unforgettable shopping experience.

Key Responsibilities

Lead and empower store colleagues to always put the customer first and deliver exceptional service.
Listen and respond proactively to customer feedback to drive continuous improvement.
Ensure market-leading product availability across the store.
Collaborate with other store managers to cultivate a supportive, performance-driven department culture.
Efficiently manage people routines, including scheduling, absence management, performance, and talent conversations.
Deliver targeted training to guarantee team members have the skills and confidence to excel.
Take an active leadership role within the store and plan resources thoroughly.

What We Are Looking For

To thrive in this management role, you will need:

Proven experience managing a team in a fast-paced environment (retail, hospitality, service, or travel/tourism backgrounds are welcome).
Exceptional communication skills to share knowledge, best practices, and build strong stakeholder relationships.
Adaptability to change, a flexible mindset, and the ability to challenge effectively.
A strong customer-first commitment, actively listening and responding to both customers and colleagues.

Rewards & Benefits

In return for your leadership, drive, and impact, Morrisons offers an outstanding benefits package:

Competitive salary paired with a generous performance bonus.
Six weeks holiday (including bank holidays).
15% staff discount in Morrisons supermarkets and convenience stores starting from day one.
Additional 10% discount card for a friend or family member.
Competitive pension scheme and life assurance.
Private healthcare and well-being benefits, including access to an Aviva Digital GP and Vita Health support.
Morrisons MyPerks discounts across high street shops, cinemas, and gyms.
Generous family-friendly policies, including up to 26 weeks of maternity and adoption leave, plus fertility and neonatal leave.
Industry-leading training and career progression pathways.