Job Overview

Position: Medical Secretary Supervisor - Radiology
Band: Band 4 (£28,392 to £31,157 per year)
Location: Yardley Court, 11-13 Frederick Road, Edgbaston, Birmingham, West Midlands, B15 1JD (University Hospitals Birmingham NHS Foundation Trust)
Contract Type: Fixed Term (9 Months)
Working Pattern: Full-Time, Flexible Working
Closing Date: 5th August 2026
Reference Number: 304-1101157-1

About the Role

Supportive Bridge Staffing Agency is partnering with University Hospitals Birmingham (UHB) NHS Foundation Trust to recruit an experienced and organized Band 4 Medical Secretary Supervisor to join our Imaging / Radiology department.

In this vital role, you will provide comprehensive secretarial and administrative support to consultants and their medical teams, enabling them to optimize clinical capacity. Additionally, you will serve as an empathic, sensitive point of contact for distressed patients and relatives while taking responsibility for the day-to-day training and supervision of other medical secretaries and clerical support workers.

Key Duties & Responsibilities

Secretarial & Administrative Support: Draft clinical letters, manage referrals, book follow-up appointments, and utilize hospital systems and Microsoft Office programs (Outlook, Word, PowerPoint, Excel, Access) to maintain efficient patient pathways.
Supervision & Leadership: Oversee the day-to-day training, coordination, and supervision of junior medical secretaries and clerical support staff.
Patient & Stakeholder Communication: Act as a professional, sensitive point of contact for GPs, healthcare professionals, patients, and carers—providing reassurance and managing complex or emotional communications.
Service Tracking: Assist with data collection and statistical reporting to support departmental efficiency and clinical governance.

Person Specification

Qualifications (Essential)

Good general education (e.g., GCSE English and Maths at Grades A–C / 9–4).
Business Administration NVQ Level 3 (or equivalent clerical experience).
AMSPAR Certificate (or equivalent qualification) and demonstrable working knowledge of medical terminology.

Experience (Essential)

Proven experience working as a Medical Secretary within a healthcare environment.
Experience in customer service, dealing with the public, and utilizing Microsoft Office packages and hospital IT systems.
Strong organizational skills with the ability to use initiative, multi-task, and meet tight deadlines under pressure.

Benefits & Additional Information

Salary: £28,392 to £31,157 per annum (Agenda for Change Pay Scheme).
Inclusion: UHB is committed to an inclusive, values-driven workplace culture and provides reasonable adjustments for staff with disabilities or long-term health conditions.
Checks: This post is subject to a Disclosure and Barring Service (DBS) check.