Funeral Service Crew

Hiring Agency: Supportive Bridge Staffing Agency

Location: Hartlepool (TS25 1TY)

Job ID: 1069667

Pay Rate: £13.24 per hour + benefits

Contract Type: Permanent, Part-Time (18.75 hours per week with 20% expected overtime, Monday to Friday, 8:00 AM to 8:00 PM, plus an on-call rota for Saturdays and Sundays)

Closing Date: 30-07-2026

About the Role

Supportive Bridge Staffing Agency is proud to partner with our client to recruit a compassionate and dedicated Funeral Service Crew member in Hartlepool.

In this meaningful role, you will help families say the perfect goodbye to their loved ones. You will provide empathetic support, professional care, and assistance during families' most difficult moments. Full training and ongoing support are provided, making this an ideal opportunity for those looking to build a deeply fulfilling career in funeralcare.

Please note: All positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties. Please carefully consider your comfort levels with these responsibilities before applying.

Key Responsibilities

Care of the Deceased: Collect the deceased from various locations and scenarios in a professional, dignified, and empathetic manner. Prepare the deceased for viewings and funerals, and handle preparation tasks like engraving nameplates and preparing coffins.
Funeral Operations: Drive funeral vehicles and act as a bearer, safely lifting, carrying, and moving coffins following proper health and safety guidance and handling techniques.
Facility & Equipment Upkeep: Maintain the cleanliness of facilities and equipment, including vehicles.
Administration: Maintain client management applications daily, inputting detailed and timely information to keep records consistently updated.

Candidate Requirements

Driving Licence: A full manual UK driver’s licence is required.
Physical Capability: The ability to perform the physical aspects of the role (such as manual lifting), supported by appropriate training and handling aids.
Tech Literacy: Good IT skills and confidence using technology devices (computers, tablets, smartphones, printers, scanners) with the ability to learn new systems.
Empathy & Composure: The ability to react calmly and compassionately in emotional circumstances, offering a sensitive and caring approach to customer service.
Attention to Detail: Strong accuracy standards to ensure regulatory policies and processes are strictly adhered to.

Perks & Benefits

Competitive Pay: £13.24 per hour plus excellent benefits.
Generous Employee Discount: 30% off Co-op branded products and 10% off other brands in food stores all year-round, plus service discounts.
Paid Time Off: 23 days of holiday (pro-rata, rising with service).
Pension Scheme: Up to 10% employer pension contributions.
Health & Wellbeing: 24/7 Employee Assistance Programme, virtual GP access, free eye tests, and physical/mental wellbeing support services.
Financial Flexibility: Access to Wagestream (Stream), letting you draw a percentage of your pay as you earn it.
Career Growth: Endless development opportunities, including apprenticeships.