Customer Team Leader (Supportive Bridge Staffing Agency)

Position Overview

Job Title: Customer Team Leader
Agency: Supportive Bridge Staffing Agency
Location: 93 Bush Road, Cuxton, Rochester (ME2 1EY)
Hours: Part-time, 12 hours per week (Permanent contract + regular overtime)
Working Pattern: Varied shifts including early mornings (store opening), afternoons, and late evenings (store closing), with flexibility to include at least 1 weekend shift (to be discussed at interview).
Salary: £14.48 per hour
Closing Date: 29-07-2026
Job ID: 1069559
Age Requirement: Must be aged 18 or over to authorise age-related sales.

About the Role

Supportive Bridge Staffing Agency is looking for a proactive and driven Customer Team Leader to join our partner store team in Rochester. Take the next step toward managing your own store by leading a small, fast-paced team, helping deliver essential services, and setting the pace on your shift.

Depending on the store, tasks may involve working in the post office or bakery, or supporting online services and home delivery drivers. No prior management experience is necessary, as full training and career development resources are provided from day one.

Key Responsibilities

Shift Leadership: Own the day-to-day running of the store by leading your team on shift and setting a positive, energetic pace.
Team Coaching: Motivate, coach, and support your team members to deliver exceptional service and efficient operations.
Shop Floor & Tills: Work hands-on on the shop floor and tills alongside your team.
Store Performance: Support store performance through merchandising, stock accuracy, and basic HR processes.
Community & Membership: Champion Co-op membership growth and engage with the local community.

What You’ll Bring

Age: Must be 18+ to legally authorise age-related sales.
Passion for People: A strong enthusiasm for people management, leadership, and team development.
Flexibility: The ability to work varied shifts (openings, afternoons, closings) and at least one weekend shift as part of a team.
Drive & Initiative: Skills or an interest in retail, merchandising, or team management (previous experience is helpful but not required).

Benefits & Perks

Competitive Pay: £14.48 per hour.
Paid Time Off: Starting from 36 days of holiday per year (including bank holidays, pro-rata for part-time colleagues).
Pension Scheme: Up to 10% employer contributions.
Discounts: 30% off all Co-op products in-store.
Financial Flexibility: Access to Wagestream (a money management app giving you flexible access to your pay as you earn it).
Health & Wellbeing: 24/7 access to GP appointments and colleague support programs, plus a Cycle-to-Work scheme.
Career Growth: Full training and clear pathways to help you step up and shape your retail career.