Customer Team Leader

Hiring Agency: Supportive Bridge Staffing Agency

Location: Ebbsfleet (2-4 Talbot Lane, DA10 1AZ)

Job ID: 1069688

Pay Rate: £14.48 per hour

Contract Type: Permanent, Part-Time (16 hours per week + regular overtime)

Closing Date: 30-07-2026

About the Role

Supportive Bridge Staffing Agency is proud to partner with our client to recruit an enthusiastic and community-focused Customer Team Leader in Ebbsfleet.

In this role, you will take the next step toward retail management by leading a small team in a fast-paced store. You will own the day-to-day running of the store on your shift, motivating and coaching colleagues while working hands-on on the shop floor and tills to set the pace and deliver a great customer experience.

Key Responsibilities

Team Leadership: Lead, motivate, and coach your shift team to deliver efficient store operations and excellent customer service.
Store Operations: Own the day-to-day running of the store, supporting store performance through merchandising, stock accuracy, and basic HR processes.
Hands-On Retail: Work actively on the shop floor and tills, helping keep shelves stocked and ensuring a smooth shopping experience.
Community & Membership: Champion store membership growth and build strong connections with the local community.

Candidate Requirements

Age Requirement: Must be aged 18 or over to authorize age-related sales.
Core Skills: A passion for people and leadership, flexibility, and the ability to lead by example.
Experience: Prior experience in retail, merchandising, or team management is welcome, but not essential—full training is provided!
Shift Availability: Varied shifts including early mornings (store opening), afternoons, and late evenings (store closing), with at least 1 weekend shift. Working patterns to be discussed further at interview.

Perks & Benefits

Competitive Pay: £14.48 per hour + opportunities for regular overtime.
Generous Employee Discount: 30% off all Co-op products in-store.
Paid Time Off: 36 days of holiday per year (pro-rata, inclusive of bank holidays).
Pension Scheme: Up to 10% employer pension contributions.
Financial Flexibility: Access to Wagestream, allowing you to draw a percentage of your pay as you earn it.
Health & Wellbeing: 24/7 access to GP appointments, a colleague support program, and physical/mental health resources.
Additional Perks: Cycle-to-work scheme and market-leading family/life policies.
Career Growth: Full training and robust career development resources to help you step up toward managing your own store.