Customer Service Manager

Company: Morrisons (via Supportive Bridge Staffing Agency)

Location: Erith (DA8 2AH)

Job Type: Permanent, Full-Time

Hours: 40 Hours per week (5 days from 7)

Salary: Competitive salary, plus excellent benefits

Job Reference: 159042

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to find a dynamic and driven Customer Service Manager for their store in Erith.

In this front-of-house leadership role, you will be the champion of the customer journey and the face of front-end operations. Rather than sitting behind a desk, you will be right at the heart of the action—managing checkouts, self-service areas, and the customer service desk to ensure a seamless shopping experience.

Reporting directly to the Store Manager, you will take full ownership of the front-of-store atmosphere, queue management, and service delivery while inspiring and coaching your team to provide the down-to-earth service Morrisons is famous for.

Key Responsibilities

Driving Service Excellence: Managing queue times, checkout availability, and front-of-store standards for a seamless shopping trip.
Leading with Passion: Inspiring, coaching, and developing a large team of checkout colleagues, team leaders, and service desk staff.
Managing the Numbers: Taking responsibility for front-end productivity, labour budgets, cash office compliance, and improving customer satisfaction scores.
Keeping it Safe and Compliant: Ensuring strict adherence to legal compliance, age-restricted sales (Challenge 25), and financial security.
Putting Customers First: Acting as the ultimate point of escalation, turning feedback into positive solutions.

About You

We are looking for an experienced, hands-on leader from a fast-paced retail, hospitality, or customer service environment:

Proven leadership experience: Managing high-volume customer queues or large front-end teams is a massive plus.
An operational mindset: Skilled at managing rotas to match footfall, reacting quickly to rushes, and controlling cash handling.
A hands-on attitude: Enjoys being right in the middle of front-end action, engaging with customers, and supporting staff.
Brilliant communication skills: Capable of handling customer queries with empathy and building strong cross-functional relationships.

Rewards and Benefits

Competitive Salary: Discussed early in the process to match your experience.
Colleague Discount: 15% staff discount for you, plus an extra 10% for a nominated friend or family member.
Time Off: 33 days annual leave.
Future Growth: Access to the University-accredited Sir Ken Morrison Leadership School programme.
Healthcare & Pension: Highly competitive pension scheme and private healthcare.
Family Support: Enhanced maternity, paternity, and adoption leave.
My Morri Rewards: Instant discounts, cashback, and perks on everyday dining and leisure.

Our Hiring Process

Find an Opportunity: Apply via our platform to submit your essential information and CV.
Let's Find Out More: Successful applicants will be invited to book an interview slot or speak with the resourcing team.
Interview: Typically face-to-face (or virtual), featuring competency questions aligned with Morrisons' Ways of Working.
Decision: Our team will be in touch as soon as possible with a formal offer if successful.