Customer Assistant - Online (Retail)

Job Overview

Position: Customer Assistant - Online
Location: Harrogate, United Kingdom (HG2 7LD)
Schedule: Permanent, Part-Time (15 Hours per week, fully flexible shift pattern between 10:00 AM – 22:00 PM)
Salary & Benefits: Competitive Hourly Pay + Excellent Benefits Package
Closing Date: 06 August 2026
Job Reference: 159108

About the Role

As a supportive bridge staffing agency, we are thrilled to partner with Morrisons to recruit a friendly and customer-focused Customer Assistant - Online for their Harrogate store. In this fast-paced and structured role, you will use in-store technology to pick and pack customer orders quickly and carefully, ensuring online shoppers receive precisely what they need, right when they need it.

Key Responsibilities

Order Picking & Packing: Use in-store tech to accept orders, locate the right products, and efficiently prepare items for delivery or collection.
Structured Operations: Follow clear routines and timed activities to keep fulfillment running smoothly and accurately.
Customer-Centric Focus: Maintain brilliant quality standards so every online customer enjoys a dependable, top-tier service.
Cross-Functional Teamwork: Provide support across other store departments, such as Replenishment and Customer Service, as daily business needs require.

What We Are Looking For

Age Requirement: Must be over the legal school-leaver age (with certain roles requiring applicants to be 18+ due to health and safety regulations).
Personality: A helpful, friendly approach with a genuine passion for putting customers first.
Work Ethic: Enjoys staying active, being hands-on, and thriving in a busy, structured environment.
Adaptability: Comfortable using equipment safely, following processes, and supporting different teams throughout the store.

Rewards & Benefits

Holidays: 6 weeks of annual leave (including bank holidays).
Staff Discounts: 15% discount in Morrisons supermarkets and convenience stores from day one, plus an extra 10% discount card for a friend or family member.
Financial Protection: Competitive pension scheme and life assurance cover.
Health & Wellbeing: Access to healthcare benefits, including Aviva Digital GP and Vita Health support.
Perks & Flexibility: Fully flexible shift patterns, subsidised in-store cafe/shop ranges, high street and gym discounts via Morrisons MyPerks, and comprehensive family-friendly policies (including 26 weeks maternity and adoption leave).