Customer Team Member

Recruitment Agency: Supportive Bridge Staffing Agency

Client: Co-op

Location: Peebles Road, Innerleithen, EH44 6QZ

Job ID: 1069724

Job Category: Food Stores

Hours per week: 16 hours (Part-Time, Permanent + Regular Overtime)

Closing Date: 31-07-2026

Salary: £13.04 per hour

About the Role

Are you looking for a flexible, community-focused retail role? Supportive Bridge Staffing Agency is proud to partner with Co-op to recruit a dedicated Customer Team Member in Innerleithen!

In this role, you’ll be a welcoming and familiar face in a fast-moving store, delivering essential services and making life a little easier for local shoppers every day. Whether you're working hands-on on the shop floor, serving on tills, or keeping shelves fully stocked, you will play a vital part in keeping the store running smoothly.

Working Pattern: Closing shifts from mid-afternoon through to late evening and close, with flexible availability across the week to include at least 1 weekend shift (either Friday after 6:00 PM, any shift on Saturday, or Sunday). Additional availability can be discussed further at interview.

Key Responsibilities

Deliver Exceptional Service: Provide friendly and thoughtful customer service, helping to put things right when needed.
Shop Floor Operations: Work hands-on on the tills and shop floor to create a great shopping experience.
Stock & Standards: Keep shelves well-stocked, check prices, dates, and temperatures, and maintain a safe, legal, and tidy store environment.
Community Engagement: Promote Co-op Membership and help the store stay connected with local and national charities.

What We Are Looking For

Passion: A genuine passion for helping people and delivering fantastic customer service.
Flexibility: The ability to work flexibly across scheduled evening and weekend shifts as part of a team.
Interest in Retail: An enthusiasm for working in a busy store environment (retail experience is not essential—full, paid training is provided from day one!).

No CV is needed to apply! You can easily apply straight from your mobile device by completing a quick 15-20 minute online assessment process.

Why Join Through Supportive Bridge?

When you join the team through Co-op, you aren't just taking a job—you're joining a purpose-powered movement that puts people and communities first. Alongside a competitive hourly rate of £13.04, you will receive an incredible benefits package:

Financial Perks: 30% colleague member discount in-store, a pension scheme with up to 10% employer contributions, and flexible access to your pay as you earn via Wagestream.
Work-Life Balance: 31 days of holiday (including bank holidays, pro-rata) and regular overtime opportunities.
Health & Wellbeing: 24/7 access to GP appointments, a dedicated colleague support programme, physical/mental wellbeing resources, and a cycle-to-work scheme.
Growth: Full training and career development resources to help you step up and shape your future.

Equal Opportunities & Accessibility

Diversity and inclusion are central to this workplace. Applications are welcomed from everyone, and the company is proud to be part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria. Adjustments can be fully supported throughout the recruitment process if needed.