Customer Team Member

Hiring Agency: Supportive Bridge Staffing Agency

Location: London (17 Urban Hive; Theydon Road Hackney, E5 9BQ)

Job ID: 1069686

Pay Rate: £14.29 per hour (inclusive of London allowance)

Contract Type: Permanent, Part-Time (14 hours per week + regular overtime)

Closing Date: 30-07-2026

About the Role

Supportive Bridge Staffing Agency is proud to partner with our client to recruit an enthusiastic and community-focused Customer Team Member in Hackney, London.

In this role, you will be the friendly face of the local store, delivering essential services and helping create a welcoming, smooth shopping experience for the community. Whether working on the shop floor, operating tills, or supporting daily store tasks, you'll play a key role in making life easier for our customers.

Key Responsibilities

Customer Service & Support: Deliver warm, helpful service and assist in resolving customer queries promptly.
Store Operations: Work hands-on on the shop floor and tills, keeping shelves stocked, checking prices, dates, and stock accuracy to ensure the store remains safe, legal, and tidy.
Team Collaboration: Partner with colleagues to maintain daily store performance and operations.
Community & Membership: Promote store membership and help the business connect with local and national charities.

Candidate Requirements

Age Requirement: Must be aged 18 or over due to operational requirements (such as working before 6:00 AM or after 10:00 PM).
Passion for People: A genuine enthusiasm for helping others and delivering exceptional customer service.
Team Player & Flexible: The ability to work collaboratively and adapt to a busy store environment.
Experience: Retail experience is not essential—full, paid training is provided!
Shift Availability: Working pattern of 3:00 PM to 11:15 PM, with flexible availability across the week to include at least 1 weekend shift. Additional availability can be discussed further at interview.

Perks & Benefits

Competitive Pay: £14.29 per hour (including London allowance) + opportunities for regular overtime.
Generous Employee Discount: 30% off all Co-op products in-store.
Paid Time Off: 31 days of holiday per year (pro-rata, inclusive of bank holidays).
Pension Scheme: Up to 10% employer pension contributions.
Financial Flexibility: Access to Wagestream, allowing you to draw a percentage of your pay as you earn it.
Health & Wellbeing: 24/7 access to GP appointments, a colleague support program, and physical/mental health resources.
Additional Perks: Cycle-to-work scheme and market-leading family/life policies.
Career Growth: Full, paid training and robust career development resources.