Customer Team Member

Recruitment Agency: Supportive Bridge Staffing Agency

Client: Co-op

Location: Hillside, Brae, ZE2 9QG

Job ID: 1066662

Job Category: Food Stores

Hours per week: 12–39 hours (Part-Time, Permanent + Regular Overtime)

Closing Date: 07-08-2026

Salary: £13.04 per hour

About the Role

Are you friendly, helpful, and looking to make a positive impact in your local community? Supportive Bridge Staffing Agency is proud to partner with Co-op to recruit dedicated Customer Team Members for their store in Brae!

As a Customer Team Member, you’ll be part of a friendly, busy team dedicated to helping our customers. You’ll provide great service on the tills and shop floor, keep shelves stocked, and support operations—including working on our Post Office Counters.

Working Pattern: Varied shifts including early mornings (6:00 AM opening), afternoons, late evenings (10:00 PM closing), and at least one weekend shift (to be discussed at interview).
Age Requirement: Must be aged 18 or over to apply as the role may involve working before 6:00 AM or after 10:00 PM.

No CV is needed to apply! You can easily apply straight from your mobile device by completing a quick 20-minute online assessment process.

Key Responsibilities

Customer Service: Put customers first by responding to queries, championing Co-op products and Membership, supporting Post Office Counter tasks, and delivering a great shopping experience.
Teamwork: Work closely with store colleagues to solve problems and make everyone's day better.
Store Standards: Keep shelves stocked and make sure prices, dates, and temperatures are all safe and legal.
Community Support: Get involved in local store activities and community events.

What We Are Looking For

People Skills: A genuine care for customers and members, with great communication skills and the ability to build positive relationships.
Flexibility: A positive approach to change, problem-solving, and the flexibility to work a range of different shifts.
Full, paid training is provided, so retail experience is not essential!

Why Join Through Supportive Bridge?

When you join the team through Co-op, you aren't just taking a job—you're joining a purpose-powered movement that puts people and communities first. Alongside a competitive hourly rate of £13.04, you will receive an incredible benefits package:

Financial Perks: 30% discount on all Co-op products in-store plus 10% off other brands, a pension scheme with up to 10% employer contributions, and flexible pay access via Stream.
Work-Life Balance: 31 days of holiday (including bank holidays, pro-rata) and rotas shared three weeks in advance via your phone.
Health & Wellbeing: Virtual healthcare services for you and your family (including GP appointments, eye care, mental health support, and nutrition/fitness consultations), a 24/7 employee assistance service, and a cycle-to-work scheme.
Growth: Full, paid training and dedicated support for your personal development and career progression.

Equal Opportunities & Accessibility

Diversity and inclusion are central to this workplace. Applications are welcomed from everyone, and the company is proud to be part of the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria. Adjustments can be fully supported throughout the recruitment process if needed.