Senior Service Manager (Complex Needs)

Location: Regional role covering Adults North services (with regular travel required across Greater Manchester, Yorkshire, and North Wales)
Key regional hubs include: Golborne, Wigan, Cheshire, Dukinfield, Bury, Stalybridge, Huddersfield, Harrogate, Dewsbury, and Sheffield.
Contract: Permanent, Full-Time
Hours: 37.5 hours per week (Flexible working required, including occasional evenings/weekends)
Salary: £48,600 per annum (£45,000 base salary + £3,600 car allowance + performance bonuses)
Date Posted: 04 June 2026
Closing Date: 13 July 2026
Reference: SYS-24957

Role Overview

Are you a visionary social care leader with a proven track record of elevating complex needs services to outstanding regulatory heights?

Supportive Bridge Staffing Agency is proud to partner with CareTech, one of the UK's largest and most reputable specialist social care providers. Established in 1994, CareTech supports over 5,000 adults across more than 300 services, operating as a proud Disability Confident Leader.

We are seeking a highly accomplished, operational Senior Service Manager to lead, scale, and inspire the Adults North division. Managing multiple supported living sites, you will champion trauma-informed, person-centred care to ensure individuals with learning disabilities, autism, and complex mental health needs live safe, empowering, and truly fulfilling lives.

If you are ready to drive strategic development, mentor registered managers, and deliver "Extraordinary Days, Every Day," we want to hear from you.

Key Responsibilities

In this multi-site leadership role, you will balance high-level strategic development with hands-on quality assurance and team mentorship.

Operational Leadership & Growth:

Multi-Site Oversight: Actively manage and support multiple supported living services across the Northern region.
Service Development: Spearhead new service start-ups, modern transitions, and strategic expansions in close collaboration with the Locality and New Business teams.
Regional Strategy: Contribute to high-level regional Senior Management Team (SMT) strategic discussions, planning, and performance mapping.

Quality Assurance & Compliance:

Regulatory Excellence: Ensure all services consistently meet or exceed CQC standards, local authority mandates, and internal governance expectations.
Safeguarding & Governance: Manage organizational risk, implement continuous quality improvement initiatives, and confidently lead or support complex HR investigations when required.
Financial Management: Oversee and optimize regional service budgets, resource allocation, and cost centers.

People & Stakeholder Management:

Workforce Mentorship: Coach, mentor, and develop Registered Managers, Service Managers, and frontline team leaders to build a strong internal leadership pipeline.
External Relations: Build and maintain high-trust relationships with health commissioners, local authorities, multi-disciplinary teams, and social care professionals.

Who We Are Looking For

You are a resilient, values-driven executive who pairs sharp commercial and financial acumen with a deep, authentic passion for complex care.

Essential Requirements:

Qualifications: Holds a Level 5 Diploma in Health & Social Care (or equivalent) alongside a dedicated Management/Leadership qualification (Level 3+).
Proven Track Record: Direct previous experience as a CQC Registered Manager with a strong history of successful inspections.
Multi-Site Expertise: Proven experience in multi-site management specifically within complex needs environments (learning disabilities, autism, mental health).
Clinical & Practical Knowledge: Deep understanding of person-centred care, trauma-informed practice, and safeguarding legislation.
Mobility: A full UK driving licence and access to your own vehicle for regular regional travel.

What We Offer

CareTech heavily invests in its executive leaders, providing the stability of an established nationwide brand alongside an extensive rewards package:

Financial & Recognition: Performance-related bonuses, a Recommend-a-Friend bonus scheme, a Stakeholder Pension, and an Annual Employee Awards Evening.
Lifestyle & Wellbeing: Access to the Blue Light Card for nationwide high street discounts and a free Employee Assistance Programme.
Fully Covered: Free Enhanced DBS check.
Professional Development: Access to ongoing executive training, continuous professional development, and higher qualifications up to degree level.
Philanthropy: Exclusive opportunity to apply for family and friend grants through the CareTech Foundation.