Customer Assistant - Online

Position: Customer Assistant - Online
Location: Kendal (LA9 6DU)
Hours: 16 Hours per week (Permanent, shift patterns either 04:00 - 08:15 or 05:00 - 09:15 with some weekend working)
Salary & Benefits: Competitive hourly pay plus excellent benefits, including 15% colleague discount and flexible working opportunities.
Closing Date: 16 August 2026
Job Reference: 159496

About the Role

Are you friendly, customer-focused, and looking for an active, hands-on role? Supportive Bridge Staffing Agency is proud to partner with our national retail client to recruit a dedicated Customer Assistant - Online for their Kendal store.

In this fast-paced and structured role, you will be picking and packing customer orders ready for delivery or collection. Using in-store technology to accept orders, find the right products, and prepare them quickly and carefully, you will make a real difference for our customers. You will also get the chance to support other store areas—such as Replenishment and Customer Service—making flexibility and teamwork essential.

Key Responsibilities

Order Picking & Packing: Use in-store technology to accurately pick and pack customer orders for delivery or collection in a fast-paced environment.
Shift Scheduling: Work structured morning shift patterns (either 04:00 to 08:15 or 05:00 to 09:15) with some weekend working required.
Cross-Store Support: Assist across various other departments, including Replenishment and Customer Service, as business needs require.
Customer Care: Approach every task with a helpful and friendly attitude, ensuring orders are prepared to the highest standard.

About You

Customer-Centric: Truly passionate about putting customers first and ensuring orders are accurate and on time.
Active & Hands-On: Enjoy working in a busy, structured retail setting that keeps you moving.
Tech-Savvy & Reliable: Comfortable using in-store equipment safely, following processes, and handling early morning starts (from 04:00).
Adaptable Team Player: Happy to learn new skills and lend a hand across different departments whenever needed.

Note: Applicants must be over the school leaver’s age, and certain roles may require candidates to be over 18 due to health and safety guidelines.

Rewards and Benefits

We believe in taking care of our team. As a valued Customer Assistant, you will enjoy a fantastic range of perks, including:

Flexible Working: Structured shift patterns tailored to support work-life balance.
Generous Discounts: 15% discount in supermarkets and convenience stores from your very first day, plus an additional 10% discount card for a friend or family member.
Paid Time Off: Six weeks of holiday per year (including bank holidays).
Health & Wellbeing: Access to healthcare and wellbeing benefits, including the Aviva Digital GP service, Vita Health wellbeing, and healthcare cash plans.
Perks & Extras: Morrisons MyPerks for discounts on high street shopping, cinemas, and gyms, alongside subsidised in-store café or shop floor ranges.
Financial & Family Security: Competitive pension scheme, life assurance, salary finance, addiction treatment, optional payroll charity donations, and enhanced family-friendly policies (including up to 26 weeks maternity/adoption leave, plus neonatal and fertility leave).