Online Team Leader

Position via Supportive Bridge Staffing Agency

Job Overview

Location: Ross-on-Wye, United Kingdom (HR9 7AQ)
Job Type: Hourly Paid, Fixed Term
Hours: 20 Hours per week
Schedule: Fully flexible, including evening and weekend working
Pay & Perks: Competitive salary, plus comprehensive staff benefits
Closing Date: 09 August 2026
Job Reference: 159397

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to recruit an enthusiastic and natural leader for their in-store Online team in Ross-on-Wye.

As an Online Team Leader, you will act as the driving force behind our in-store online operations, ensuring high performance and exceptional service for our customers. You will lead, coach, and motivate your team to build a performance-driven culture where achievements are recognised, while managing department data and workflows to ensure all orders are picked, despatched, and delivered on time with minimal substitutions.

Key Responsibilities

Create and lead a team that delivers outstanding, friendly, and helpful service to all customers.
Build a supportive, performance-driven culture where colleague contributions are recognised and rewarded.
Analyse department data to identify opportunities to simplify processes, speed up workflows, and implement solutions.
Ensure all company policies, procedures, and legal obligations are strictly followed.
Take direct responsibility for ensuring all online orders are picked, despatched, and delivered within required timescales with minimal substitutions.
Foster an engaging department environment where colleagues place customers at the heart of everything they do.

What We Are Looking For

Natural leadership abilities with experience in developing and leading teams, coaching for high performance, and building confidence.
Proven ability to build and maintain effective working relationships.
Strong operational and technical knowledge of an Online retail or fulfilment department.
Capable of effectively planning, organising, and managing both your own workload and that of direct reports.
Able to work efficiently and accurately to strict deadlines in a fast-paced environment.
Must be over the school leaver’s age.

Perks & Benefits

Fully flexible shift patterns.
Six weeks holiday (including bank holidays).
15% staff discount in Morrisons supermarkets and convenience stores starting from your very first day.
Additional 10% discount card for a friend or family member.
Excellent career progression and personal development opportunities.
Subsidized in-store cafe and shop floor ranges.
Competitive pension scheme and life assurance.
Healthcare and well-being benefits, including Aviva Digital GP access and Vita Health support.
Morrisons MyPerks: Discounts at high street shops, cinemas, gyms, and more.
Family-friendly policies, including enhanced 26 weeks maternity and adoption leave, along with neonatal and fertility leave.