Online Team Leader (Retail Stores)

Job Overview

Position: Online Team Leader
Location: Basingstoke, United Kingdom (RG21 8BJ)
Schedule: Permanent, Full-Time (36.75 Hours per week, fully flexible between 04:00 - 22:00, Monday to Sunday, with overtime available)
Salary & Benefits: Competitive Hourly Pay + Excellent Benefits Package
Closing Date: 17 August 2026
Job Reference: 159113

About the Role

As a supportive bridge staffing agency, we are thrilled to partner with Morrisons to recruit a natural leader and people person as an Online Team Leader for their Basingstoke store. Whether you are an experienced leader or a high-performing customer assistant looking to take the next step in your retail career, this role places you at the driving force of our in-store online operations, ensuring orders are picked, packed, and delivered seamlessly.

Key Responsibilities

Team Leadership & Culture: Build an engaging, supportive, and high-performance culture where colleagues are trusted, recognized, and empowered to put customers first.
Operational Performance: Ensure all orders are picked, dispatched, and delivered within strict timescales while keeping product substitutions to a minimum.
Data & Process Optimization: Analyse department data to simplify workflows, speed up processes, identify risks, and implement effective solutions.
Compliance: Ensure all company policies, procedures, and legal obligations are strictly adhered to across the department.

What We Are Looking For

Relationship Building: Exceptional ability to build and maintain effective working relationships with colleagues and customers.
Leadership & Coaching: Proven experience in developing and leading teams, coaching members to build competence, confidence, and high performance.
Technical Knowledge: Strong operational and technical familiarity with online retail and fulfillment departments.
Organizational Skills: Capable of planning, organizing, and managing both personal and direct reports' workloads effectively under tight deadlines.

Rewards & Benefits

Holidays: 6 weeks of annual leave (including bank holidays).
Staff Discounts: 15% discount in Morrisons supermarkets and convenience stores from day one, plus an extra 10% discount card for a friend or family member.
Financial Protection: Competitive pension scheme and life assurance cover.
Health & Wellbeing: Access to healthcare benefits, including Aviva Digital GP and Vita Health support.
Perks & Flexibility: Fully flexible shift patterns, subsidised in-store cafe/shop ranges, high street and gym discounts via Morrisons MyPerks, and comprehensive family-friendly policies (including 26 weeks maternity and adoption leave).