Service Team Leader

Position via Supportive Bridge Staffing Agency

Job Overview

Location: Kirkham, United Kingdom (PR4 2AN)
Job Type: Hourly Paid, Permanent
Hours: 15 Hours per week
Schedule: Fully flexible shift patterns
Pay & Perks: Competitive salary, plus comprehensive staff benefits
Closing Date: 09 August 2026
Job Reference: 159392

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to recruit a dedicated and people-focused Service Team Leader for their store in Kirkham.

In this leadership role, you will be the driving force behind the checkout and front end service teams. Whether you are a natural leader or a customer assistant ready to take the next step in your career, you will ensure outstanding service, coordinate day-to-day department operations, and build a high-performing, supportive culture.

Key Responsibilities

Lead front-end service operations and checkout teams to deliver fast, efficient, and friendly customer service.
Be a visible presence across the front end, utilizing headsets to support colleagues and streamline customer purchases.
Coordinate day-to-day communication across departments, including checkouts, cash handling, petrol station (where applicable), kiosks, customer service desks, trolleys, and car parks.
Analyze reports and dashboards to optimize the front end experience, root-cause issues, and implement corrective action.
Coach, develop, and inspire team members while ensuring compliance with company policies, procedures, and legal obligations.
Minimize waste and delegate tasks like put-backs to be completed in a timely manner.

What The Role Requires

Proven ability to build and maintain effective relationships.
Experience in developing, coaching, and leading teams to achieve high performance.
Strong operational and technical knowledge of retail service departments.
Excellent planning, organizational, and workload management skills with the ability to work to strict deadlines.
Must be over the school leaver’s age.

Perks & Benefits

Fully flexible shift patterns.
Six weeks holiday (including bank holidays).
15% staff discount in Morrisons supermarkets and convenience stores starting from your very first day.
Additional 10% discount card for a friend or family member.
Excellent career progression and personal development opportunities.
Subsidized in-store cafe and shop floor ranges.
Competitive pension scheme and life assurance.
Healthcare and well-being benefits, including Aviva Digital GP access and Vita Health support.
Morrisons MyPerks: Discounts at high street shops, cinemas, gyms, and more.
Family-friendly policies, including enhanced 26 weeks maternity and adoption leave, along with neonatal and fertility leave.