Café Manager (Retail Stores Team Management)

Job Overview

Position: Café Manager
Location: Crewe, United Kingdom (CW1 3AW)
Schedule: Permanent, Full-Time (40 Hours per week, Monday to Sunday)
Salary & Benefits: Competitive Salary + Annual Bonus Scheme + Excellent Benefits Package
Closing Date: 11 December 2026
Job Reference: 159085

About the Role

As a supportive bridge staffing agency, we are thrilled to partner with Morrisons to recruit a high-performing and dynamic Café Manager for their Crewe store. In this pivotal leadership role, you will lead and empower your team to serve hundreds of customers daily—delivering exceptional hospitality, outstanding service, and creating a warm, welcoming hub for the local community.

Key Responsibilities

Team Leadership & Development: Lead, coach, and inspire colleagues to work with purpose, manage scheduling and absence routines, and actively identify and develop talent within the department.
Customer Focus & Service: Listen and respond directly to customer feedback, empowering your team to always put the customer first and deliver exceptional daily service.
Operational Excellence: Ensure market-leading availability and thorough resource planning, collaborating effectively with other in-store managers to drive high performance against key departmental targets.
Training & Compliance: Deliver comprehensive training to build team capability, confidence, and cross-functional flexibility across various departments.

What We Are Looking For

Experience: Previous management experience in a fast-paced environment within retail, hospitality, the service industry, or travel and tourism.
Communication & Stakeholder Skills: A brilliant communicator capable of sharing knowledge and best practices while building strong relationships with key stakeholders.
Adaptability: Highly adaptable to change, with the confidence to challenge effectively and respond dynamically to customer and colleague needs.

Rewards & Benefits

Bonus & Pay: Competitive salary accompanied by an annual bonus scheme.
Holidays: 25 days of annual leave plus 8 statutory holidays (pro-rata).
Staff Discounts: 15% uncapped Morrisons discount for you (in-store and online) from day one, plus a 10% discount card for a designated friend or family member.
Financial Protection: Generous company pension contributions and 4x life assurance through the company pension scheme.
Health & Wellbeing: Private Aviva Healthcare plan, healthcare cash plan, and access to wellbeing support.
Perks & Flexibility: Enhanced maternity, paternity, and adoption schemes, plus My Morri discounts offering cashback and instant vouchers across over 850 retailers.