Service Team Leader

Position via Supportive Bridge Staffing Agency

Job Overview

Location: Gallowgate, Glasgow, United Kingdom (G4 0TZ)
Job Type: Hourly Paid, Permanent
Hours: 20 Hours per week
Schedule: Fully flexible shift patterns
Pay & Perks: Competitive salary, plus comprehensive staff benefits
Closing Date: 26 August 2026
Job Reference: 159384

About the Role

Supportive Bridge Staffing Agency is proud to partner with Morrisons to recruit a dedicated Service Team Leader for their store in Gallowgate, Glasgow.

Whether you are a natural leader or a great customer assistant ready to take the next step in your career, you will act as the driving force behind the front-end checkout team. You will lead operations, drive service performance, and create a supportive, high-performing culture focused on delivering outstanding service to every customer.

Key Responsibilities

Maintain a visible presence across all front-end service operations, utilizing headsets to support colleagues and help customers complete purchases quickly and efficiently.
Lead, coach, and develop an engaging team that places customers at the heart of everything they do.
Build a supportive, performance-driven culture where achievements and contributions are recognized and rewarded.
Use operational dashboards and reports to make data-driven decisions, optimize the front-end experience, root-cause issues, and implement corrective actions.
Ensure all policies, procedures, and legal obligations (including cash handling) are strictly followed.
Coordinate day-to-day front-end communications and departments, including cash office, petrol station (where applicable), kiosk, customer service desk, trolleys, and car park.
Minimize waste and delegate tasks to ensure a tidy, efficient department.

What The Role Requires

Proven ability to build and maintain effective relationships.
Experience in developing and leading teams, coaching others to build competence, confidence, and high performance.
Strong operational and technical knowledge of front-end Service departments.
Able to effectively plan, organize, and manage your own workload as well as direct reports.
Capable of working to strict deadlines in a busy environment.
Must be over the school leaver’s age.

Perks & Benefits

Fully flexible shift patterns.
Six weeks holiday (including bank holidays).
15% staff discount in Morrisons supermarkets and convenience stores starting from your very first day.
Additional 10% discount card for a friend or family member.
Excellent career progression and personal development opportunities.
Subsidized in-store cafe and shop floor ranges.
Competitive pension scheme and life assurance.
Healthcare and well-being benefits, including Aviva Digital GP access and Vita Health support.
Morrisons MyPerks: Discounts at high street shops, cinemas, gyms, and more.
Family-friendly policies, including enhanced 26 weeks maternity and adoption leave, along with neonatal and fertility leave.