Welcome to Supportive Bridge! This staff handbook gives you a simple overview of the main rules and expectations. It is designed to help you understand how we work, what standards we expect, and how you can get support. Please read this carefully and follow it while working with us.
Recruitment & Vetting
- We carry out background checks (DBS, references, right-to-work) before you start work.
- You must provide accurate documents and information.
- You cannot begin work until all checks are complete.
Equal Opportunities
- We treat everyone fairly regardless of background, race, gender, age, disability, or religion.
- You are expected to respect colleagues and clients at all times.
Training & Induction
- You will receive induction and mandatory training before work.
- Keep your training up to date (e.g., safeguarding, infection control).
- Ask for help if you are unsure about any task.
Health & Safety
- Always follow safe working practices and training.
- Report accidents or incidents immediately.
- Use PPE correctly when required.
Whistleblowing
- If you see unsafe practices or abuse, report it immediately.
- You can raise concerns in confidence without fear of losing your job.
Complaints
- If you have a problem at work, raise it with your manager.
- Clients may also complain – deal with it politely and report it to us immediately.
Code of Conduct
- Be punctual and reliable for all shifts.
- Respect and protect client confidentiality.
- Never accept gifts or money from clients.
- Do not work under the influence of alcohol or drugs.
- Report safeguarding concerns immediately.